Commercial Personas For B2Bs: A Sneak Peek At Our Upcoming Report
This week we’re giving you a sneak peek at our forthcoming report: “Why B2Bs Need Commercial Business Personas & How They Can Use Them.” The release of our report comes …
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Keep Revenue Flowing: Increase Financial Assistance Sign-Ups & Motivate Delinquent Customers to Pay in Full
A 20% CAP sign up rate! A 47% payment-in-full response! Two new case studies available for download demonstrate how powerful a single outreach campaign can be – when you know …
How To Boost Paperless Enrollment By 5+ Percent And Save Millions Of Dollars
Digital engagement is up across industries due to coronavirus-related shut-downs. Virtual meetings, remote classes and online grocery shopping have become the norm for many, which could mean that more people …
Customer Balance Risk Zones, Part 3: Who’s In The Red Zone & What Do They Need?
Over the last few weeks, we’ve talked about customers in the Green and Yellow Customer Balance Risk Zones. This week, to wrap up our series, we focus on the Red …
Customer Balance Risk Zones, Part 2: Who’s In The Yellow Zone & What Do They Need?
Companies that deliver essential services like gas, water and electricity need to generate revenue (despite regulated rates) if they want to stay in business, keep their workforce employed, and serve …
Customer Balance Risk Zones, Part 1: Who’s In The Green Zone & What Do They Need?
With so many Americans out of work and struggling to get by, fewer utility customers each month seem to be keeping up with their bills. And from what we’re seeing, …
Current Late Bill Totals Highlight Need For Utilities To Educate Customers On Energy Assistance ASAP
The Federal CARES Act, state governments, community organizations and utility companies from coast to coast have been infusing cash into Covid-19-related crisis recovery programs. And termination moratoriums are still in …
Find Your Good Payers with Customer Balance Risk Zones
Utilities are bracing for a potential budget crisis in anticipation of Covid-related disconnection moratoriums being lifted. With millions of Americans still out of work and falling behind on their bills, …
Utilities, Get Your Free Resource Guide: Customer Engagement For Surviving Economic Crises
Preparing for a crisis is an enormous challenge, even when you put decisive action plans into place early on. But in a prolonged crisis, such as we’ve seen throughout the …
Steve Estes, BlastPoint’s VP of Product, Talks Icebergs, Ultimate Frisbee & Words To Live By: A Spotlight Q&A
In February of 2020, the team at BlastPoint welcomed Steve Estes aboard as its first ever Vice President of Product. It was a critical time in the company’s growth during …