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Blog

Blog: 5 Reasons to Measure CSAT Daily

Five Reasons to Measure CSAT Daily

Posted on October 27, 2022 by Tricia Boomhower

Measuring CSAT is difficult. For decades businesses have quantified phone surveys, online reviews, and snail-mail questionnaires that ask the same, similar question: “how would you rate your experience?”  Surveys like …

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Predicting Future Delinquencies with Data

Posted on September 15, 2022 by Tricia Boomhower

Collection departments historically experience an ebb and flow throughout the year. Pre-pandemic, these departments could prepare for oncoming seasonal spikes – and typically that meant hiring third-party agencies to manage …

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BLOG Header Boosting CAP Enrollment (6)

Engage Income-Eligible Customers and Increase CAP Enrollment with Data 

Posted on August 10, 2022 by Tricia Boomhower

The Census Bureau reported that after the start of the pandemic over 37 million US citizens were living below the poverty line. Currently, according to NEADA, more than 20 million …

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BLOG: Keep CSAT Scores High

Utilizing AI to Keep CSAT Scores High During a Tough Summer Economy

Posted on June 10, 2022 by Tricia Boomhower

CSAT scores are likely to take a hit this summer as utilities brace for hotter temperatures, droughts, and wild weather across the country. And, let’s not forget about inflation causing …

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collections mapping

Map Customers’ Collections Journeys to Increase Satisfaction and Reduce Debt

Posted on March 10, 2022 by Marianne Holohan

As utilities move toward another collections season, the stakes are high to recoup outstanding debt while also optimizing the customer experience. Understanding distinct customer journeys through the collections process via …

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customer satisfaction

Take the Guesswork Out of Customer Satisfaction Scores (CSAT) with Automated, Data-Driven Scoring

Posted on February 10, 2022 by Marianne Holohan

Every year since 1994, the American Customer Survey Index, or ACSI, has compiled customer satisfaction data and published benchmarks for major industries. Recently, they added 2021 data to their Benchmarks …

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Download DLC Case Study

New Case Study: Duquesne Light Co. Utilizes BlastPoint to Increase Low Income Campaign Engagement

Posted on September 10, 2021 by Marianne Holohan

BlastPoint’s AI-powered customer intelligence helped DLC effectively engage lower-income customers in energy assistance campaigns and surpass industry benchmarks by as much as 670%. During the pandemic, it has been crucial …

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People Showing the ROI of Customer Intelligence

The ROI of Customer Intelligence

Posted on September 2, 2021 by Alison Alvarez

Many industries have acknowledged the general value of increasing their customer focus. Yet some organizations struggle to calculate the actual impact of customer intelligence on ROI. This can hold them …

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Two people looking stressed out sitting next to enlarged piles of paper symbolizing a pile of debt

The Utility Shut-off Freeze Is Ending. Now What?

Posted on March 25, 2021 by Janeen Ellsworth

Pennsylvania joins a growing number of other states when its utility service termination moratorium ends March 31st. What can regulated providers do to curb the expensive disconnection-reconnection process? And how …

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3 Reasons Your Business Needs Household-Level Predictive Data

Posted on March 4, 2021 by Janeen Ellsworth

Understand the typical and expected behavior patterns of each, individual customerPredict the products or services each household is likely to buy or seek information about nextIntervene during a crisis to …

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