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Blog

CSAT at household level

How to Predict Customer Satisfaction (CSAT) at the Household Level: A Guide for Utilities

Posted on by Yumi Yabe

Predicting CSAT at the household level is crucial for utilities to manage customer satisfaction proactively. By forecasting potential issues and understanding the factors that influence satisfaction, utilities can address concerns …

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Call Center Volume Blog 2

Maximize Utility Savings: Reducing Call Center Volume with BlastPoint’s Advanced Customer Insights

Posted on by Yumi Yabe

The average cost per call in utility call centers ranges from $5.50 to $12 according to our utility partners, encompassing various expenses such as agent wages, infrastructure maintenance, and training. …

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call center call reduction

Optimizing Call Center Efficiency with AI: Reducing Customer Center Call Volumes and Costs

Posted on by Yumi Yabe

Managing call center operations comes with significant financial implications. A BlastPoint utility partner found, the average cost per phone call to a call center is $11, while the cost per …

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Big Data and Small Data

Decoding Data Dilemmas: Choosing Between Big Data and Small Data Strategies

Posted on by Yumi Yabe

Big Data analysis involves processing vast amounts of diverse information to reveal comprehensive insights. This approach is ideal for complex analyses requiring a broad view of market dynamics, consumer behaviors, …

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Energy Program Engagement banner

BlastPoint Energizing Success: Solutions for Inclusive Energy Program Engagement

Posted on by Blastpoint

Utility distributors face the challenge of engaging customers with lower income levels, ensuring access to essential energy services. According to the American Council for an Energy Efficient Economy, research determined …

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CU Success through Intelligent Retention Strategies banner

The BlastPoint Advantage: Empowering Credit Union Success through Intelligent Retention Strategies

Posted on by Blastpoint

Credit unions, like many financial institutions, grapple with the persistent challenge of attrition. According to industry data from Credit Union National Association (CUNA), the average annual attrition rate for credit …

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Leveraging Customer Intelligence across departments: A utility showcase.

Utility Showcase: Three Ways to Leverage Customer Intelligence Data

Posted on by Blastpoint

Our partner, a utility company serving roughly 500k customers across multiple states, faces many of the same challenges as others when it comes to their customers. Externally, their customers deal …

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BLOG: DATA SECURITY AND PERSONALIZATION

Balancing Personalization and Privacy: How Companies Can Use Data to Enhance Customer Experience Safely

Posted on by Blastpoint

When it comes to data privacy, customers typically share three main concerns. Firstly, they want their data to be protected and not leaked to unauthorized parties. Secondly, they want companies …

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Webinar: Data & Personalization

Questline Digital & BlastPoint Discuss Data Privacy and Personalization

Posted on by Blastpoint

Building relationships with energy utility customers beyond transactional messaging can be a challenge. This is where data and personalization can help. Customer data is a powerful force that can be …

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The Cost of AI-powered Customer Intelligence? It’s Surprisingly Affordable.

Posted on by Blastpoint

At BlastPoint, our technology is results-driven, meaning our partners’ strategic objectives are at the core of the customer intelligence we deliver. To make that happen, our team does the heavy …

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