2024 Highlights, Challenges, and AI Trends Defining 2025
2024 has been a year of rapid transformation in customer engagement, driven by advancements in AI, data analytics, and evolving consumer expectations. As we look back on the milestones and …
Discover Key Industry Benchmarks: Where Does Your Utility Stand?
Average Enrollment: Only 20-30% of utility customers are enrolled in paperless billing, meaning most customers still receive printed bills by mail. Retention Success: Paperless billing programs have a 90% year-over-year …
Maximize Utility Savings: Reducing Call Center Volume with BlastPoint’s Advanced Customer Insights
The average cost per call in utility call centers ranges from $5.50 to $12 according to our utility partners, encompassing various expenses such as agent wages, infrastructure maintenance, and training. …
Optimizing Call Center Efficiency with AI: Reducing Customer Center Call Volumes and Costs
Managing call center operations comes with significant financial implications. A BlastPoint utility partner found, the average cost per phone call to a call center is $11, while the cost per …
Decoding Data Dilemmas: Choosing Between Big Data and Small Data Strategies
Big Data analysis involves processing vast amounts of diverse information to reveal comprehensive insights. This approach is ideal for complex analyses requiring a broad view of market dynamics, consumer behaviors, …
BlastPoint Energizing Success: Solutions for Inclusive Energy Program Engagement
Utility distributors face the challenge of engaging customers with lower income levels, ensuring access to essential energy services. According to the American Council for an Energy Efficient Economy, research determined …
The BlastPoint Advantage: Empowering Credit Union Success through Intelligent Retention Strategies
Credit unions, like many financial institutions, grapple with the persistent challenge of attrition. According to industry data from Credit Union National Association (CUNA), the average annual attrition rate for credit …
Customers Change Over Time – And So Should Your Segmentation Models.
2020 doesn’t seem that long ago, but a lot has changed since then. The pandemic, which hit the US in March 2020, brought about a lot of societal shifts that …
Utility Showcase: Three Ways to Leverage Customer Intelligence Data
Our partner, a utility company serving roughly 500k customers across multiple states, faces many of the same challenges as others when it comes to their customers. Externally, their customers deal …
BlastPoint’s 2023 EV Adoption Outlook: Using AI to Understand EV Demand Across the US
Click here to download the full report, or read on for an overview of our findings. Sales data from Kelley Blue Book shows that 2022 represented a tipping point for …