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Blog

Call Center Volume Blog 2

Maximize Utility Savings: Reducing Call Center Volume with BlastPoint’s Advanced Customer Insights

Posted on by Yumi Yabe

The average cost per call in utility call centers ranges from $5.50 to $12 according to our utility partners, encompassing various expenses such as agent wages, infrastructure maintenance, and training. …

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BLOG: E-billing customer segments

Customers Change Over Time – And So Should Your Segmentation Models.

Posted on by Blastpoint

2020 doesn’t seem that long ago, but a lot has changed since then. The pandemic, which hit the US in March 2020, brought about a lot of societal shifts that …

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AEP case study

New Case Study: AEP Drives Digital Engagement with Customer Intelligence

Posted on by Blastpoint

Learn how American Electric Power utilized data-driven customer insights to surpass digital engagement benchmarks by 30%. We’re excited to publish a brand new case study showcasing our work with American …

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Download DLC Case Study

New Case Study: Duquesne Light Co. Utilizes BlastPoint to Increase Low Income Campaign Engagement

Posted on by Alison Alvarez

BlastPoint’s AI-powered customer intelligence helped DLC effectively engage lower-income customers in energy assistance campaigns and surpass industry benchmarks by as much as 670%. During the pandemic, it has been crucial …

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Deciding Whose Power To Shut Off? Let Data Be Your Guide

Posted on by Blastpoint

Nationwide, regulated utility shut-off suspensions are ending, at least for some customers. Several states are leaving the shut-off freeze in place for lower-earning customers while lifting it for those earning …

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