2024 Highlights, Challenges, and AI Trends Defining 2025
2024 has been a year of rapid transformation in customer engagement, driven by advancements in AI, data analytics, and evolving consumer expectations. As we look back on the milestones and …
Discover Key Industry Benchmarks: Where Does Your Utility Stand?
Average Enrollment: Only 20-30% of utility customers are enrolled in paperless billing, meaning most customers still receive printed bills by mail. Retention Success: Paperless billing programs have a 90% year-over-year …
Optimizing Call Center Efficiency with AI: Reducing Customer Center Call Volumes and Costs
Managing call center operations comes with significant financial implications. A BlastPoint utility partner found, the average cost per phone call to a call center is $11, while the cost per …
BlastPoint Energizing Success: Solutions for Inclusive Energy Program Engagement
Utility distributors face the challenge of engaging customers with lower income levels, ensuring access to essential energy services. According to the American Council for an Energy Efficient Economy, research determined …
Unlocking the Potential of Data Analytics: A Comprehensive Journey for Modern Utilities
The integration of AI into utility operations has revolutionized decision-making processes and operational efficiency. Traditional AI techniques have paved the way for predictive analytics, enabling utilities to forecast demand, optimize …
Customers Change Over Time – And So Should Your Segmentation Models.
2020 doesn’t seem that long ago, but a lot has changed since then. The pandemic, which hit the US in March 2020, brought about a lot of societal shifts that …
Utility Showcase: Three Ways to Leverage Customer Intelligence Data
Our partner, a utility company serving roughly 500k customers across multiple states, faces many of the same challenges as others when it comes to their customers. Externally, their customers deal …
BlastPoint’s 2023 EV Adoption Outlook: Using AI to Understand EV Demand Across the US
Click here to download the full report, or read on for an overview of our findings. Sales data from Kelley Blue Book shows that 2022 represented a tipping point for …
Balancing Personalization and Privacy: How Companies Can Use Data to Enhance Customer Experience Safely
When it comes to data privacy, customers typically share three main concerns. Firstly, they want their data to be protected and not leaked to unauthorized parties. Secondly, they want companies …
Optimize Your Collections Process with Data
Collections payment data is particularly complex. Not only are there multiple steps, but there are multiple ways at each step for a customer to pay along the process. For example, …