Rappahannock Electric Cooperative (REC) is not un-similar to other cooperatives throughout the country. As a member-owned utility, governed by an elected board of directors, resources can be highly restrictive. When …
Purchasing a battery electric vehicle (BEV) is a large commitment. The buy-in isn’t just mileage, how large the engine is, or what color the interior is. No, going electric involves …
Measuring CSAT is difficult. For decades businesses have quantified phone surveys, online reviews, and snail-mail questionnaires that ask the same, similar question: “how would you rate your experience?” Surveys like …
For utilities, CSAT scores can equate to profits. In a study conducted by Fettig/Whirlpool Fellow at Kelley, they found that for the average utility, a one-unit point increase on the …
Collection departments historically experience an ebb and flow throughout the year. Pre-pandemic, these departments could prepare for oncoming seasonal spikes – and typically that meant hiring third-party agencies to manage …
Since the start of the pandemic, businesses have reported seeing spikes of nearly 300% in call center activity compared to their previous business-as-usual environment. To manage the increase in calls, …
Cities across the world are realizing the impacts of battery powered electric buses. On an environmental level, replacing one diesel bus with an electric one, can reduce greenhouse gas emissions …
According to the Office of Energy Efficiency & Renewable Energy, by 2030, no matter where your home is located – remote, rural, or urban – you will have greater access …
BlastPoint sat down with Mark Brown to learn how Dynamic Pricing led to increased customer satisfaction with a top North Carolina utility provider: PWC Fayetteville. Listen in on our conversation …
The Sustainability Benchmarks Report compares utilities’ progress in six key sustainability areas: demand response, dynamic pricing, energy efficiency, renewables, AMI rollout, and overall reliability. It lists the top 10 companies …