BlastPoint
Menu
Close
  • Our Technology
    • How It Works
    • Our Platform
    • Privacy & Security
  • Solutions
    • Solutions Overview
    • A.I. Driven Segmentation & Personas
    • Customer Engagement Optimization
    • Sustainability Solutions
      • EV Solutions
      • Energy Efficiency Solutions
    • Billing & Collections Optimization
      • Paperless Program Adoption
      • Customer Balance Risk Zones
    • Market Entry Planning
    • Solutions By Industry
      • Energy
      • Enterprise
      • Credit Unions
      • Retail & Franchise
      • Change Makers
  • Case Studies
  • Blog
  • Press
  • About
    • Who We Are
    • History
    • Careers
    • Privacy Policy
  • Contact Us
BlastPoint
  • Contact Us
  • Our Technology
    • How It Works
    • Our Platform
    • Privacy & Security
  • Solutions
    • Solutions Overview
    • A.I. Driven Segmentation & Personas
    • Customer Engagement Optimization
    • Sustainability Solutions
      • EV Solutions
      • Energy Efficiency Solutions
    • Billing & Collections Optimization
      • Paperless Program Adoption
      • Customer Balance Risk Zones
    • Market Entry Planning
    • Solutions By Industry
      • Energy
      • Enterprise
      • Credit Unions
      • Retail & Franchise
      • Change Makers
  • Case Studies
  • Blog
  • Press
  • About
    • Who We Are
    • History
    • Careers
    • Privacy Policy
Blog

Leveraging Customer Intelligence across departments: A utility showcase.

Utility Showcase: Three Ways to Leverage Customer Intelligence Data

Posted on May 15, 2023 by Tricia Boomhower

Our partner, a utility company serving roughly 500k customers across multiple states, faces many of the same challenges as others when it comes to their customers. Externally, their customers deal …

Read More
BLOG: 2023 EV Adoption Outlook Report

BlastPoint’s 2023 EV Adoption Outlook: Using AI to Understand EV Demand Across the US

Posted on April 18, 2023 by Marianne Holohan

Click here to download the full report, or read on for an overview of our findings. Sales data from Kelley Blue Book shows that 2022 represented a tipping point for …

Read More
BLOG: DATA SECURITY AND PERSONALIZATION

Balancing Personalization and Privacy: How Companies Can Use Data to Enhance Customer Experience Safely

Posted on March 31, 2023 by Tricia Boomhower

When it comes to data privacy, customers typically share three main concerns. Firstly, they want their data to be protected and not leaked to unauthorized parties. Secondly, they want companies …

Read More

Optimize Your Collections Process with Data

Posted on March 14, 2023 by Tricia Boomhower

Collections payment data is particularly complex. Not only are there multiple steps, but there are multiple ways at each step for a customer to pay along the process. For example, …

Read More
Webinar: Data & Personalization

Questline Digital & BlastPoint Discuss Data Privacy and Personalization

Posted on February 28, 2023 by Blastpoint

Building relationships with energy utility customers beyond transactional messaging can be a challenge. This is where data and personalization can help. Customer data is a powerful force that can be …

Read More
Spotlight Series: Eugene Hamrick: Building a Data Analytics Practice

Spotlight Series: Building a Data Analytics Practice

Posted on December 8, 2022 by Tricia Boomhower

Rappahannock Electric Cooperative (REC) is not un-similar to other cooperatives throughout the country. As a member-owned utility, governed by an elected board of directors, resources can be highly restrictive. When …

Read More
Blog: Using Data to Understand EV Demand Suppression

Using Data to Understand EV Demand Suppression

Posted on November 21, 2022 by Tricia Boomhower

Purchasing a battery electric vehicle (BEV) is a large commitment. The buy-in isn’t just mileage, how large the engine is, or what color the interior is. No, going electric involves …

Read More
Blog: 5 Reasons to Measure CSAT Daily

Five Reasons to Measure CSAT Daily

Posted on October 27, 2022 by Tricia Boomhower

Measuring CSAT is difficult. For decades businesses have quantified phone surveys, online reviews, and snail-mail questionnaires that ask the same, similar question: “how would you rate your experience?”  Surveys like …

Read More
Three essential datasets to analyze for CSAT measurement

Three Essential Datasets to Analyze for CSAT Measurement

Posted on October 7, 2022 by Tricia Boomhower

For utilities, CSAT scores can equate to profits. In a study conducted by Fettig/Whirlpool Fellow at Kelley, they found that for the average utility, a one-unit point increase on the …

Read More

Predicting Future Delinquencies with Data

Posted on September 15, 2022 by Tricia Boomhower

Collection departments historically experience an ebb and flow throughout the year. Pre-pandemic, these departments could prepare for oncoming seasonal spikes – and typically that meant hiring third-party agencies to manage …

Read More
  • 1
  • 2
  • 3
  • 4
  • …
  • 10
  • →

Categories

  • Credit Unions
  • Customer Experience
  • Billing & Collections
  • Customer Intelligence
  • Energy Efficiency
  • EVs
  • Energy
  • Retail & Franchise
  • Spotlight Q&A Interviews
  • Map of the Month
  • Case Studies
  • News
  • Big Data For Human Brains
BlastPoint

Social

  • Facebook
  • Twitter
  • LinkedIn

Email: info@blastpoint.com

Copyright © 2023 BlastPoint. All rights reserved.

Website by Imagebox