BlastPoint
Menu
Close
  • Our Technology
    • How It Works
    • Our Platform
    • Privacy & Security
  • Solutions
    • Solutions Overview
    • A.I. Driven Segmentation & Personas
    • Customer Engagement Optimization
    • Sustainability Solutions
      • EV Solutions
      • Energy Efficiency Solutions
    • Billing & Collections Optimization
      • Paperless Program Adoption
      • Customer Balance Risk Zones
    • Market Entry Planning
    • Solutions By Industry
      • Energy
      • Enterprise
      • Credit Unions
      • Retail & Franchise
      • Change Makers
  • Case Studies
  • Blog
  • Press
  • About
    • Who We Are
    • History
    • Careers
    • Privacy Policy
  • Contact Us
BlastPoint
  • Contact Us
  • Our Technology
    • How It Works
    • Our Platform
    • Privacy & Security
  • Solutions
    • Solutions Overview
    • A.I. Driven Segmentation & Personas
    • Customer Engagement Optimization
    • Sustainability Solutions
      • EV Solutions
      • Energy Efficiency Solutions
    • Billing & Collections Optimization
      • Paperless Program Adoption
      • Customer Balance Risk Zones
    • Market Entry Planning
    • Solutions By Industry
      • Energy
      • Enterprise
      • Credit Unions
      • Retail & Franchise
      • Change Makers
  • Case Studies
  • Blog
  • Press
  • About
    • Who We Are
    • History
    • Careers
    • Privacy Policy
Blog

Spotlight Series: Eugene Hamrick: Building a Data Analytics Practice

Spotlight Series: Building a Data Analytics Practice

Posted on December 8, 2022 by Tricia Boomhower

Rappahannock Electric Cooperative (REC) is not un-similar to other cooperatives throughout the country. As a member-owned utility, governed by an elected board of directors, resources can be highly restrictive. When …

Read More
Blog: Using Data to Understand EV Demand Suppression

Using Data to Understand EV Demand Suppression

Posted on November 21, 2022 by Tricia Boomhower

Purchasing a battery electric vehicle (BEV) is a large commitment. The buy-in isn’t just mileage, how large the engine is, or what color the interior is. No, going electric involves …

Read More
Blog: 5 Reasons to Measure CSAT Daily

Five Reasons to Measure CSAT Daily

Posted on October 27, 2022 by Tricia Boomhower

Measuring CSAT is difficult. For decades businesses have quantified phone surveys, online reviews, and snail-mail questionnaires that ask the same, similar question: “how would you rate your experience?”  Surveys like …

Read More
Three essential datasets to analyze for CSAT measurement

Three Essential Datasets to Analyze for CSAT Measurement

Posted on October 7, 2022 by Tricia Boomhower

For utilities, CSAT scores can equate to profits. In a study conducted by Fettig/Whirlpool Fellow at Kelley, they found that for the average utility, a one-unit point increase on the …

Read More

Predicting Future Delinquencies with Data

Posted on September 15, 2022 by Tricia Boomhower

Collection departments historically experience an ebb and flow throughout the year. Pre-pandemic, these departments could prepare for oncoming seasonal spikes – and typically that meant hiring third-party agencies to manage …

Read More

Reduce Call Center Demand and Increase Customer Satisfaction with Data

Posted on September 1, 2022 by Tricia Boomhower

Since the start of the pandemic, businesses have reported seeing spikes of nearly 300% in call center activity compared to their previous business-as-usual environment.  To manage the increase in calls, …

Read More
Electric Bus

Are These Cities Still Leading the Battery-Electric Bus Revolution?

Posted on June 23, 2022 by Tricia Boomhower

Cities across the world are realizing the impacts of battery powered electric buses. On an environmental level, replacing one diesel bus with an electric one, can reduce greenhouse gas emissions …

Read More
Blog Engaging Local Communities to Embrace EVs

Engaging Local Communities to Embrace EVs

Posted on May 10, 2022 by Tricia Boomhower

According to the Office of Energy Efficiency & Renewable Energy, by 2030, no matter where your home is located – remote, rural, or urban – you will have greater access …

Read More
spotlight series 1 image

Spotlight Series: Mark Brown, PWC Fayetteville

Posted on March 24, 2022 by Tricia Boomhower

BlastPoint sat down with Mark Brown to learn how Dynamic Pricing led to increased customer satisfaction with a top North Carolina utility provider: PWC Fayetteville. Listen in on our conversation …

Read More
Benchmarking image

BlastPoint’s 2022 Sustainability Benchmarks Report identifies US utilities with the highest customer engagement in sustainability programs

Posted on January 27, 2022 by Marianne Holohan

The Sustainability Benchmarks Report compares utilities’ progress in six key sustainability areas: demand response, dynamic pricing, energy efficiency, renewables, AMI rollout, and overall reliability. It lists the top 10 companies …

Read More
  • 1
  • 2
  • 3
  • 4
  • …
  • 9
  • →

Categories

  • Credit Unions
  • Customer Experience
  • Billing & Collections
  • Customer Intelligence
  • Energy Efficiency
  • EVs
  • Energy
  • Retail & Franchise
  • Spotlight Q&A Interviews
  • Map of the Month
  • Case Studies
  • News
  • Big Data For Human Brains
BlastPoint

Social

  • Facebook
  • Twitter
  • LinkedIn

Phone: (412) 657-8770

Email: info@blastpoint.io

Copyright © 2023 BlastPoint. All rights reserved.

Website by Imagebox