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Blog

energy assistance program

The Future of Energy Assistance: Leveraging Technology to Maximize Impact

Posted on by Yumi Yabe

Energy costs are a significant concern for many households across the United States, with a substantial number of families dedicating a large portion of their income to utility bills. This …

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How Energy Burden and Engagement Impact Customer Satisfaction

The Crucial Link: How Energy Burden and Engagement Impact Customer Satisfaction

Posted on by Yumi Yabe

Energy burden, the percentage of household income spent on energy costs, is more than just a financial metric—it’s a window into the struggles many utility customers face daily. High energy …

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From 2024 to 2025: Navigating the Future of Business Innovation

2024 Highlights, Challenges, and AI Trends Defining 2025

Posted on by Yumi Yabe

2024 has been a year of rapid transformation in customer engagement, driven by advancements in AI, data analytics, and evolving consumer expectations. As we look back on the milestones and …

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Utilities' benchmarks

Discover Key Industry Benchmarks: Where Does Your Utility Stand?

Posted on by Yumi Yabe

Average Enrollment: Only 20-30% of utility customers are enrolled in paperless billing, meaning most customers still receive printed bills by mail. Retention Success: Paperless billing programs have a 90% year-over-year …

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call center call reduction

Optimizing Call Center Efficiency with AI: Reducing Customer Center Call Volumes and Costs

Posted on by Yumi Yabe

Managing call center operations comes with significant financial implications. A BlastPoint utility partner found, the average cost per phone call to a call center is $11, while the cost per …

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Energy Program Engagement banner

BlastPoint Energizing Success: Solutions for Inclusive Energy Program Engagement

Posted on by Blastpoint

Utility distributors face the challenge of engaging customers with lower income levels, ensuring access to essential energy services. According to the American Council for an Energy Efficient Economy, research determined …

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Blog: Modern Utilities Data

Unlocking the Potential of Data Analytics: A Comprehensive Journey for Modern Utilities

Posted on by Yumi Yabe

The integration of AI into utility operations has revolutionized decision-making processes and operational efficiency. Traditional AI techniques have paved the way for predictive analytics, enabling utilities to forecast demand, optimize …

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BLOG: E-billing customer segments

Customers Change Over Time – And So Should Your Segmentation Models.

Posted on by Blastpoint

2020 doesn’t seem that long ago, but a lot has changed since then. The pandemic, which hit the US in March 2020, brought about a lot of societal shifts that …

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Leveraging Customer Intelligence across departments: A utility showcase.

Utility Showcase: Three Ways to Leverage Customer Intelligence Data

Posted on by Blastpoint

Our partner, a utility company serving roughly 500k customers across multiple states, faces many of the same challenges as others when it comes to their customers. Externally, their customers deal …

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BLOG: 2023 EV Adoption Outlook Report

BlastPoint’s 2023 EV Adoption Outlook: Using AI to Understand EV Demand Across the US

Posted on by Blastpoint

Click here to download the full report, or read on for an overview of our findings. Sales data from Kelley Blue Book shows that 2022 represented a tipping point for …

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