What Texas Electricity Customers Want
February’s ice storms cut off power and water to millions of Texans and caused 111 deaths. In a state that values free markets, competition and energy choice, those affected by …
Now Is The Time To Optimize Your Chatbot
Digital conversation apps, also known as chatbots, are here to stay. If your company isn’t using one–or isn’t using one to its fullest potential–now is the time to implement a …
Want Customer Intelligence? Overcome These 5 Hurdles First
Stringent deadlines, shifting priorities, multiple initiatives and more business problems can be solved with stronger, cleaner, enriched data, letting companies achieve customer intelligence. Here’s how. Our business partners come from …
Embrace EV, Energy Efficiency & A.I. To Help Shape ‘The New Normal’
This article was originally published in Energy Central’s Customer Care specialty page on January 19, 2021, and has been reposted here with permission. Americans are inching closer to a post-coronavirus …
Electric Vehicle Outlook 2021: Download The Report
Progress and setbacks in electric vehicle adoption and infrastructure across 2020 set the stage for what is already proving to be an unprecedented year of developments. Our 2021 EV Outlook …
Best Of The BlastPoint Blog 2020, and What To Expect In 2021
Precisely no one wants to relive the past year, and 2021 isn’t exactly off to a hopeful start either. But so much happened in 2020 that changed the way we …
Want to Buy Third Party Data? Avoid These 5 Common Pitfalls
Buying third party, or external, data and integrating it with the data you already have is a great way to paint a vivid, complete picture of who your customers really …
How Utilities Can Use Data to Find Opportunities in Biden’s Energy Policies
Changes to U.S. energy policies are coming with the new presidential administration. How might these changes affect utility companies, and how can utilities use data to find new opportunities? When …
Want To Solve Customer Engagement Problems? Operationalize Data.
This article was originally published as part of Energy Central’s December 2020 Special Issue, Data & Analytics: Creating Real Value. Please click here to join the conversation and explore other …
Commercial Personas In Action: Expand Your C&I Lighting Program
It’s tempting for companies to focus squarely on recouping customers’ unpaid, overdue bills in times of economic strife in order to alleviate their own financial setbacks. While our customers have …
