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Blog

The Cost of AI-powered Customer Intelligence? It’s Surprisingly Affordable.

Posted on January 13, 2023 by Blastpoint

At BlastPoint, our technology is results-driven, meaning our partners’ strategic objectives are at the core of the customer intelligence we deliver. To make that happen, our team does the heavy …

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Predicting Future Delinquencies with Data

Posted on September 15, 2022 by Tricia Boomhower

Collection departments historically experience an ebb and flow throughout the year. Pre-pandemic, these departments could prepare for oncoming seasonal spikes – and typically that meant hiring third-party agencies to manage …

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Five Ways Data Teams Utilize CI Platforms to Drive Customer-Centricity

Posted on July 28, 2022 by Marianne Holohan

While customer intelligence platforms are often marketed to non-technical business users, data teams at BlastPoint’s partner companies have made us very aware of why they, too, find a lot of …

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BLOG: Keep CSAT Scores High

Utilizing AI to Keep CSAT Scores High During a Tough Summer Economy

Posted on June 10, 2022 by Tricia Boomhower

CSAT scores are likely to take a hit this summer as utilities brace for hotter temperatures, droughts, and wild weather across the country. And, let’s not forget about inflation causing …

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Build a Customer Experience Strategy With Data

Posted on May 26, 2022 by Tricia Boomhower

Creating a customer experience strategy is a new-ish concept.  “Customer Experience” was actually coined in 1994 by Lewis Carbone with the focus on in-store or person-to-person interactions only. Today, however, …

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Meeting goals

Three Key Goals Customer Intelligence Will Help Utilities Achieve in 2022

Posted on January 6, 2022 by Marianne Holohan

As utilities begin the new year, they face the critical challenges of boosting customer satisfaction scores, growing sustainability programs, and ensuring energy equity. Customer intelligence provides the data-driven insights necessary …

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Your data doesn't scare us

Your Data Doesn’t Scare Us

Posted on October 28, 2021 by Alison Alvarez

Even large companies – especially highly regulated ones – are often scared to confront the gremlins in their data. Sometimes their data is in a bad state because of the …

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Data makes the most of your customer experience budget

Using Data to Make Your Customer Experience Budget More Efficient

Posted on September 29, 2021 by Alison Alvarez

Knowing what data is important, acquiring it, and strategically utilizing it, is the foundation of successful customer experience campaigns. We sat down this week with Steve Estes, BlastPoint’s VP of …

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data validation

One Easy Trick to Validate Your Customer Data

Posted on August 26, 2021 by Alison Alvarez

BlastPoint’s CEO & Co-Founder, Alison Alvarez, talks about the importance of customer data validation. Alvarez, who has over a decade of experience working with customer data in multiple sectors, discusses …

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If You Build It, Will They Come? EV Charging Guidance For Facilities Managers

Posted on May 27, 2021 by Janeen Ellsworth

BlastPoint CEO Alison Alvarez shares the challenges and benefits of electric vehicle (EV) charging in this month’s issue of the Facilities Management Journal (FMJ). Facilities managers who may be wondering …

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