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Blog

Data makes the most of your customer experience budget

Using Data to Make Your Customer Experience Budget More Efficient

Posted on by Alison Alvarez

Knowing what data is important, acquiring it, and strategically utilizing it, is the foundation of successful customer experience campaigns. We sat down this week with Steve Estes, BlastPoint’s VP of …

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data validation

One Easy Trick to Validate Your Customer Data

Posted on by Blastpoint

BlastPoint’s CEO & Co-Founder, Alison Alvarez, talks about the importance of customer data validation. Alvarez, who has over a decade of experience working with customer data in multiple sectors, discusses …

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If You Build It, Will They Come? EV Charging Guidance For Facilities Managers

Posted on by Blastpoint

BlastPoint CEO Alison Alvarez shares the challenges and benefits of electric vehicle (EV) charging in this month’s issue of the Facilities Management Journal (FMJ). Facilities managers who may be wondering …

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people lifting a lightbulb with Texas in the background

What Texas Electricity Customers Want

Posted on by Alison Alvarez

February’s ice storms cut off power and water to millions of Texans and caused 111 deaths. In a state that values free markets, competition and energy choice, those affected by …

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People using a chatbot

Now Is The Time To Optimize Your Chatbot

Posted on by Alison Alvarez

Digital conversation apps, also known as chatbots, are here to stay. If your company isn’t using one–or isn’t using one to its fullest potential–now is the time to implement a …

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Employees climbing ramp. Background showing cogs and wheels. Man at top claiming victory by planting a flag.

Want Customer Intelligence? Overcome These 5 Hurdles First

Posted on by Alison Alvarez

Stringent deadlines, shifting priorities, multiple initiatives and more business problems can be solved with stronger, cleaner, enriched data, letting companies achieve customer intelligence. Here’s how. Our business partners come from …

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Embrace EV, Energy Efficiency & A.I. To Help Shape ‘The New Normal’

Posted on by Tomer Borenstein

This article was originally published in Energy Central’s Customer Care specialty page on January 19, 2021, and has been reposted here with permission. Americans are inching closer to a post-coronavirus …

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Electric Vehicle Outlook 2021: Download The Report

Posted on by Alison Alvarez

Progress and setbacks in electric vehicle adoption and infrastructure across 2020 set the stage for what is already proving to be an unprecedented year of developments. Our 2021 EV Outlook …

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People wondering about data

Want to Buy Third Party Data? Avoid These 5 Common Pitfalls

Posted on by Blastpoint

Buying third party, or external, data and integrating it with the data you already have is a great way to paint a vivid, complete picture of who your customers really …

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city backdrop with windmills and solar panels

How Utilities Can Use Data to Find Opportunities in Biden’s Energy Policies

Posted on by Alison Alvarez

Changes to U.S. energy policies are coming with the new presidential administration. How might these changes affect utility companies, and how can utilities use data to find new opportunities? When …

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