Knowing what data is important, acquiring it, and strategically utilizing it, is the foundation of successful customer experience campaigns. We sat down this week with Steve Estes, BlastPoint’s VP of …
BlastPoint’s CEO & Co-Founder, Alison Alvarez, talks about the importance of customer data validation. Alvarez, who has over a decade of experience working with customer data in multiple sectors, discusses …
BlastPoint CEO Alison Alvarez shares the challenges and benefits of electric vehicle (EV) charging in this month’s issue of the Facilities Management Journal (FMJ). Facilities managers who may be wondering …
February’s ice storms cut off power and water to millions of Texans and caused 111 deaths. In a state that values free markets, competition and energy choice, those affected by …
Digital conversation apps, also known as chatbots, are here to stay. If your company isn’t using one–or isn’t using one to its fullest potential–now is the time to implement a …
Stringent deadlines, shifting priorities, multiple initiatives and more business problems can be solved with stronger, cleaner, enriched data, letting companies achieve customer intelligence. Here’s how. Our business partners come from …
This article was originally published in Energy Central’s Customer Care specialty page on January 19, 2021, and has been reposted here with permission. Americans are inching closer to a post-coronavirus …
Progress and setbacks in electric vehicle adoption and infrastructure across 2020 set the stage for what is already proving to be an unprecedented year of developments. Our 2021 EV Outlook …
Buying third party, or external, data and integrating it with the data you already have is a great way to paint a vivid, complete picture of who your customers really …
Changes to U.S. energy policies are coming with the new presidential administration. How might these changes affect utility companies, and how can utilities use data to find new opportunities? When …