Creating a customer experience strategy is a new-ish concept. “Customer Experience” was actually coined in 1994 by Lewis Carbone with the focus on in-store or person-to-person interactions only. Today, however, …
As utilities begin the new year, they face the critical challenges of boosting customer satisfaction scores, growing sustainability programs, and ensuring energy equity. Customer intelligence provides the data-driven insights necessary …
Even large companies – especially highly regulated ones – are often scared to confront the gremlins in their data. Sometimes their data is in a bad state because of the …
Knowing what data is important, acquiring it, and strategically utilizing it, is the foundation of successful customer experience campaigns. We sat down this week with Steve Estes, BlastPoint’s VP of …
BlastPoint’s CEO & Co-Founder, Alison Alvarez, talks about the importance of customer data validation. Alvarez, who has over a decade of experience working with customer data in multiple sectors, discusses …
BlastPoint CEO Alison Alvarez shares the challenges and benefits of electric vehicle (EV) charging in this month’s issue of the Facilities Management Journal (FMJ). Facilities managers who may be wondering …
February’s ice storms cut off power and water to millions of Texans and caused 111 deaths. In a state that values free markets, competition and energy choice, those affected by …
Digital conversation apps, also known as chatbots, are here to stay. If your company isn’t using one–or isn’t using one to its fullest potential–now is the time to implement a …
Stringent deadlines, shifting priorities, multiple initiatives and more business problems can be solved with stronger, cleaner, enriched data, letting companies achieve customer intelligence. Here’s how. Our business partners come from …
This article was originally published in Energy Central’s Customer Care specialty page on January 19, 2021, and has been reposted here with permission. Americans are inching closer to a post-coronavirus …