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Blog

energy assistance program

The Future of Energy Assistance: Leveraging Technology to Maximize Impact

Posted on by Yumi Yabe

Energy costs are a significant concern for many households across the United States, with a substantial number of families dedicating a large portion of their income to utility bills. This …

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How Energy Burden and Engagement Impact Customer Satisfaction

The Crucial Link: How Energy Burden and Engagement Impact Customer Satisfaction

Posted on by Yumi Yabe

Energy burden, the percentage of household income spent on energy costs, is more than just a financial metric—it’s a window into the struggles many utility customers face daily. High energy …

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Energy Program Engagement banner

BlastPoint Energizing Success: Solutions for Inclusive Energy Program Engagement

Posted on by Blastpoint

Utility distributors face the challenge of engaging customers with lower income levels, ensuring access to essential energy services. According to the American Council for an Energy Efficient Economy, research determined …

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Blog: Modern Utilities Data

Unlocking the Potential of Data Analytics: A Comprehensive Journey for Modern Utilities

Posted on by Yumi Yabe

The integration of AI into utility operations has revolutionized decision-making processes and operational efficiency. Traditional AI techniques have paved the way for predictive analytics, enabling utilities to forecast demand, optimize …

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BLOG: E-billing customer segments

Customers Change Over Time – And So Should Your Segmentation Models.

Posted on by Blastpoint

2020 doesn’t seem that long ago, but a lot has changed since then. The pandemic, which hit the US in March 2020, brought about a lot of societal shifts that …

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Leveraging Customer Intelligence across departments: A utility showcase.

Utility Showcase: Three Ways to Leverage Customer Intelligence Data

Posted on by Blastpoint

Our partner, a utility company serving roughly 500k customers across multiple states, faces many of the same challenges as others when it comes to their customers. Externally, their customers deal …

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spotlight series 1 image

Spotlight Series: Mark Brown, PWC Fayetteville

Posted on by Blastpoint

BlastPoint sat down with Mark Brown to learn how Dynamic Pricing led to increased customer satisfaction with a top North Carolina utility provider: PWC Fayetteville. Listen in on our conversation …

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Benchmarking image

BlastPoint’s 2022 Sustainability Benchmarks Report identifies US utilities with the highest customer engagement in sustainability programs

Posted on by Blastpoint

The Sustainability Benchmarks Report compares utilities’ progress in six key sustainability areas: demand response, dynamic pricing, energy efficiency, renewables, AMI rollout, and overall reliability. It lists the top 10 companies …

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renters and energy efficiency

Get Renters Engaged in Energy Efficiency to Improve Customer Experience

Posted on by Blastpoint

The new BlastPoint-sponsored Smart Energy Consumer Collaborative report, Understanding the Needs and Wants of Renters, shines a spotlight on this key customer demographic. The report reveals that renters care more …

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low income EE customer

Income-Eligible Customers Can Help Meet Your Energy Efficiency Benchmarks – AND Save You Money, Part 2

Posted on by Blastpoint

In Part 2 of our series Engaging Income-Eligible Customers about Energy Efficiency, discover utilities’ go-to segment for boosting low-income enrollment in energy efficiency offers and meeting regulatory benchmarks. If you …

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