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Blog Engaging Local Communities to Embrace EVs

Engaging Local Communities to Embrace EVs

Posted on May 10, 2022 by Tricia Boomhower

According to the Office of Energy Efficiency & Renewable Energy, by 2030, no matter where your home is located – remote, rural, or urban – you will have greater access …

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Shopping for EVs under 40K

Five 2022 USA-made EVs Under 40K

Posted on April 20, 2022 by Tricia Boomhower

Our US automakers are upping production of EV vehicles to meet not only new regulations to halt carbon emissions but also the demand from consumers. As of early March, Ford …

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CUs activating young members

Credit Unions: Identify & Engage Younger Members with Customer Intelligence

Posted on April 7, 2022 by Tricia Boomhower

Let’s begin with a quick reminder of the advantages credit unions have over big banks when it comes to customers. CUs are member-owned, not-for-profit organizations with member-focused missions. Membership includes …

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spotlight series 1 image

Spotlight Series: Mark Brown, PWC Fayetteville

Posted on March 24, 2022 by Tricia Boomhower

BlastPoint sat down with Mark Brown to learn how Dynamic Pricing led to increased customer satisfaction with a top North Carolina utility provider: PWC Fayetteville. Listen in on our conversation …

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collections mapping

Map Customers’ Collections Journeys to Increase Satisfaction and Reduce Debt

Posted on March 10, 2022 by Marianne Holohan

As utilities move toward another collections season, the stakes are high to recoup outstanding debt while also optimizing the customer experience. Understanding distinct customer journeys through the collections process via …

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customer satisfaction

Take the Guesswork Out of Customer Satisfaction Scores (CSAT) with Automated, Data-Driven Scoring

Posted on February 10, 2022 by Marianne Holohan

Measuring customer satisfaction is essential for companies to succeed. But too often the measurement process becomes cumbersome, and low survey response rates mean scores are based on a non-representative sample. …

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Benchmarking image

BlastPoint’s 2022 Sustainability Benchmarks Report identifies US utilities with the highest customer engagement in sustainability programs

Posted on January 27, 2022 by Marianne Holohan

The Sustainability Benchmarks Report compares utilities’ progress in six key sustainability areas: demand response, dynamic pricing, energy efficiency, renewables, AMI rollout, and overall reliability. It lists the top 10 companies …

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Meeting goals

Three Key Goals Customer Intelligence Will Help Utilities Achieve in 2022

Posted on January 6, 2022 by Marianne Holohan

As utilities begin the new year, they face the critical challenges of boosting customer satisfaction scores, growing sustainability programs, and ensuring energy equity. Customer intelligence provides the data-driven insights necessary …

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photos of Evs

On the Road with an EV: Pros and Cons from an Owner’s Perspective

Posted on December 9, 2021 by Blastpoint

Find out firsthand what it’s like to be an early adopter of EVs in middle America. BlastPoint’s Tony Cebzanov and Marianne Holohan talk candidly about their experiences owning and driving …

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EVs charging in urban park

BlastPoint’s EV Model Predicts Emerging Adoption Hotspots Across the US

Posted on December 2, 2021 by Marianne Holohan

Thanks to BlastPoint’s proprietary AI-powered algorithms, we’ve identified three key stages of EV readiness at the Census Tract level across the country. In our new report, the 2022 EV Adoption …

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