Five 2022 USA-made EVs Under 40K
Our US automakers are upping production of EV vehicles to meet not only new regulations to halt carbon emissions but also the demand from consumers. As of early March, Ford …
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Credit Unions: Identify & Engage Younger Members with Customer Intelligence
Let’s begin with a quick reminder of the advantages credit unions have over big banks when it comes to customers. CUs are member-owned, not-for-profit organizations with member-focused missions. Membership includes …
Spotlight Series: Mark Brown, PWC Fayetteville
BlastPoint sat down with Mark Brown to learn how Dynamic Pricing led to increased customer satisfaction with a top North Carolina utility provider: PWC Fayetteville. Listen in on our conversation …
Map Customers’ Collections Journeys to Increase Satisfaction and Reduce Debt
As utilities move toward another collections season, the stakes are high to recoup outstanding debt while also optimizing the customer experience. Understanding distinct customer journeys through the collections process via …
Take the Guesswork Out of Customer Satisfaction Scores (CSAT) with Automated, Data-Driven Scoring
Every year since 1994, the American Customer Survey Index, or ACSI, has compiled customer satisfaction data and published benchmarks for major industries. Recently, they added 2021 data to their Benchmarks …
BlastPoint’s 2022 Sustainability Benchmarks Report identifies US utilities with the highest customer engagement in sustainability programs
The Sustainability Benchmarks Report compares utilities’ progress in six key sustainability areas: demand response, dynamic pricing, energy efficiency, renewables, AMI rollout, and overall reliability. It lists the top 10 companies …
Three Key Goals Customer Intelligence Will Help Utilities Achieve in 2022
As utilities begin the new year, they face the critical challenges of boosting customer satisfaction scores, growing sustainability programs, and ensuring energy equity. Customer intelligence provides the data-driven insights necessary …
On the Road with an EV: Pros and Cons from an Owner’s Perspective
Find out firsthand what it’s like to be an early adopter of EVs in middle America. BlastPoint’s Tony Cebzanov and Marianne Holohan talk candidly about their experiences owning and driving …
BlastPoint’s EV Model Predicts Emerging Adoption Hotspots Across the US
Thanks to BlastPoint’s proprietary AI-powered algorithms, we’ve identified three key stages of EV readiness at the Census Tract level across the country. In our new report, the 2022 EV Adoption …
Get Renters Engaged in Energy Efficiency to Improve Customer Experience
The new BlastPoint-sponsored Smart Energy Consumer Collaborative report, Understanding the Needs and Wants of Renters, shines a spotlight on this key customer demographic. The report reveals that renters care more …