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Blog

Blog

Reducing member attrition

Reduce Member Attrition with BlastPoint’s AI Solutions: How a $2B Credit Union Slashed Churn and Boosted Retention

Posted on by Yumi Yabe

Members leave for a variety of reasons—Around 60% of customers report frustration with irrelevant communications, and credit union members are no exception. When their needs aren’t met through personalized interactions, …

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BlastPoint Deep Dive Podcast

Announcing BlastPoint’s First Podcast Episode

Posted on by Blastpoint

At BlastPoint, we’re always pushing the boundaries of what’s possible with data and AI, and today, we’re excited to announce the launch of our brand-new BlastPoint Deep Dive Podcast! Our …

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The Spiritual Implications of AI

The Spiritual Implications of AI

Posted on by Tomer Borenstein

My first chat with an Large Language Model is forever etched into my memory. It was a shock, because just a few years earlier in 2016 when I graduated from …

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CSAT at household level

How to Predict Customer Satisfaction (CSAT) at the Household Level: A Guide for Utilities

Posted on by Yumi Yabe

Predicting CSAT at the household level is crucial for utilities to manage customer satisfaction proactively. By forecasting potential issues and understanding the factors that influence satisfaction, utilities can address concerns …

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Feature Updates

Feature Updates: Streamlining Your Experience: Latest Enhancements at BlastPoint

Posted on by Blastpoint

Zoom Brushing for Histograms Now, you can zoom into histograms to explore your data in greater detail. This feature is especially useful for discarding outliers from skewed graphs, allowing you …

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Top 5 AI Strategies Every Credit Union Must Know

Top 5 AI Strategies Every Credit Union Must Know to Increase Membership, Retention and Acquisition

Posted on by Yumi Yabe

The Enterprise Analytics Maturity Curve Before diving into specific AI strategies, it’s essential to understand the enterprise analytics maturity curve and how it guides your journey from basic analytics to …

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Transforming LMI Engagement with AI-Driven Strategies

Transforming LMI (low- and moderate-income) Engagement with AI-Driven Strategies: Boost Engagement by Up to 670%

Posted on by Yumi Yabe

Check our LMI case studies before deep diving into our strategies and solutions:Boost Low-Income Engagement with AI-Driven Customer Intelligence—Increase Engagement by Up to 670% Maximize LMI Customer Support: Achieve 16% …

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The AI Bubble: Are We in One or Not?

The AI Bubble: Are We in One or Not?

Posted on by Tomer Borenstein

I will concede a few things. First, we likely are indeed in the “trough of disillusionment” phase for AI, as described in Gartner’s Hype Cycle. This isn’t unexpected. The initial …

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Enhance Wallet Share

Enhance Wallet Share: 271% increase in engagement and 2.8x increase in product adoption with AI-Powered Solutions and Personalized Member Engagement

Posted on by Yumi Yabe

To see these strategies in action, let’s first explore a case study that demonstrates how integrating AI tools and personalized engagement drives impressive results for credit unions and and an …

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SOC 2 Compliant

BlastPoint is now SOC 2 Compliant

Posted on by Yumi Yabe

A SOC 2 report is a rigorous examination conducted by an independent auditor that evaluates an organization’s systems and controls. There are two types of SOC 2 reports: Type I …

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