Members leave for a variety of reasons—Around 60% of customers report frustration with irrelevant communications, and credit union members are no exception. When their needs aren’t met through personalized interactions, …
At BlastPoint, we’re always pushing the boundaries of what’s possible with data and AI, and today, we’re excited to announce the launch of our brand-new BlastPoint Deep Dive Podcast! Our …
My first chat with an Large Language Model is forever etched into my memory. It was a shock, because just a few years earlier in 2016 when I graduated from …
Predicting CSAT at the household level is crucial for utilities to manage customer satisfaction proactively. By forecasting potential issues and understanding the factors that influence satisfaction, utilities can address concerns …
Zoom Brushing for Histograms Now, you can zoom into histograms to explore your data in greater detail. This feature is especially useful for discarding outliers from skewed graphs, allowing you …
The Enterprise Analytics Maturity Curve Before diving into specific AI strategies, it’s essential to understand the enterprise analytics maturity curve and how it guides your journey from basic analytics to …
Check our LMI case studies before deep diving into our strategies and solutions:Boost Low-Income Engagement with AI-Driven Customer Intelligence—Increase Engagement by Up to 670% Maximize LMI Customer Support: Achieve 16% …
I will concede a few things. First, we likely are indeed in the “trough of disillusionment” phase for AI, as described in Gartner’s Hype Cycle. This isn’t unexpected. The initial …
To see these strategies in action, let’s first explore a case study that demonstrates how integrating AI tools and personalized engagement drives impressive results for credit unions and and an …
A SOC 2 report is a rigorous examination conducted by an independent auditor that evaluates an organization’s systems and controls. There are two types of SOC 2 reports: Type I …