BlastPoint
Menu
Close
  • Our Technology
    • How It Works
    • Our Platform
    • Privacy & Security
  • Solutions
    • Solutions Overview
    • A.I. Driven Segmentation & Personas
    • Customer Engagement Optimization
    • Sustainability Solutions
      • EV Solutions
      • Energy Efficiency Solutions
    • Billing & Collections Optimization
      • Paperless Program Adoption
      • Customer Balance Risk Zones
    • Market Entry Planning
    • Solutions By Industry
      • Energy
      • Enterprise
      • Credit Unions
      • Retail & Franchise
      • Change Makers
  • Case Studies
  • Resources
    • Blog
    • Webinars
  • About
    • Who We Are
    • History
    • Press
    • Careers
    • Privacy Policy
  • Contact Us
BlastPoint
  • Contact Us
  • Our Technology
    • How It Works
    • Our Platform
    • Privacy & Security
  • Solutions
    • Solutions Overview
    • A.I. Driven Segmentation & Personas
    • Customer Engagement Optimization
    • Sustainability Solutions
      • EV Solutions
      • Energy Efficiency Solutions
    • Billing & Collections Optimization
      • Paperless Program Adoption
      • Customer Balance Risk Zones
    • Market Entry Planning
    • Solutions By Industry
      • Energy
      • Enterprise
      • Credit Unions
      • Retail & Franchise
      • Change Makers
  • Case Studies
  • Resources
    • Blog
    • Webinars
  • About
    • Who We Are
    • History
    • Press
    • Careers
    • Privacy Policy
Blog

Blog

Driving 17% Deposit Growth with AI-Driven Next Best Product banner

Driving 17% Deposit Growth with AI-Driven Next Best Product

Posted on by Yumi Yabe

One notable example with BlastPoint’s Next Best Product is from a credit union in Montana. They utilized our predictive models to boost engagement with their new CD (Certificate of Deposit) …

Read More
Call Center Volume Blog 2

Maximize Utility Savings: Reducing Call Center Volume with BlastPoint’s Advanced Customer Insights

Posted on by Yumi Yabe

The average cost per call in utility call centers ranges from $5.50 to $12 according to our utility partners, encompassing various expenses such as agent wages, infrastructure maintenance, and training. …

Read More
Feature Updates May 2024

Enhancements Transforming Customer Experience: BlastPoint’s Latest Innovations

Posted on by Blastpoint

BlastPoint users can now swiftly create multiple segments with the innovative “Submit and Create Another” button. This feature significantly accelerates the segmentation process, allowing for efficient batch creation of tailored …

Read More
call center call reduction

Optimizing Call Center Efficiency with AI: Reducing Customer Center Call Volumes and Costs

Posted on by Yumi Yabe

Managing call center operations comes with significant financial implications. A BlastPoint utility partner found, the average cost per phone call to a call center is $11, while the cost per …

Read More
Big Data and Small Data

Decoding Data Dilemmas: Choosing Between Big Data and Small Data Strategies

Posted on by Yumi Yabe

Big Data analysis involves processing vast amounts of diverse information to reveal comprehensive insights. This approach is ideal for complex analyses requiring a broad view of market dynamics, consumer behaviors, …

Read More
Energy Program Engagement banner

BlastPoint Energizing Success: Solutions for Inclusive Energy Program Engagement

Posted on by Blastpoint

Utility distributors face the challenge of engaging customers with lower income levels, ensuring access to essential energy services. According to the American Council for an Energy Efficient Economy, research determined …

Read More
CU Success through Intelligent Retention Strategies banner

The BlastPoint Advantage: Empowering Credit Union Success through Intelligent Retention Strategies

Posted on by Blastpoint

Credit unions, like many financial institutions, grapple with the persistent challenge of attrition. According to industry data from Credit Union National Association (CUNA), the average annual attrition rate for credit …

Read More
Blog: Modern Utilities Data

Unlocking the Potential of Data Analytics: A Comprehensive Journey for Modern Utilities

Posted on by Yumi Yabe

The integration of AI into utility operations has revolutionized decision-making processes and operational efficiency. Traditional AI techniques have paved the way for predictive analytics, enabling utilities to forecast demand, optimize …

Read More
BLOG: E-billing customer segments

Customers Change Over Time – And So Should Your Segmentation Models.

Posted on by Blastpoint

2020 doesn’t seem that long ago, but a lot has changed since then. The pandemic, which hit the US in March 2020, brought about a lot of societal shifts that …

Read More
Leveraging Customer Intelligence across departments: A utility showcase.

Utility Showcase: Three Ways to Leverage Customer Intelligence Data

Posted on by Blastpoint

Our partner, a utility company serving roughly 500k customers across multiple states, faces many of the same challenges as others when it comes to their customers. Externally, their customers deal …

Read More
  • ←
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • …
  • 20
  • →

Categories

  • Credit Unions
  • Customer Experience
  • Billing & Collections
  • Customer Intelligence
  • Energy Efficiency
  • EVs
  • Energy
  • Retail & Franchise
  • Spotlight Q&A Interviews
  • Map of the Month
  • Case Studies
  • News
    • Feature Updates
  • Big Data For Human Brains
BlastPoint

Social

  • Facebook
  • Twitter
  • LinkedIn

Email: info@blastpoint.com

Copyright © 2025 BlastPoint. All rights reserved.

Website by Imagebox