Why Your Company Needs a Customer Intelligence Platform
It may seem cliche, but the phrase “the more you know” is absolutely true when it comes to your customers. Because the more you know about your customers, the more …
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Are These Cities Still Leading the Battery-Electric Bus Revolution?
Cities across the world are realizing the impacts of battery powered electric buses. On an environmental level, replacing one diesel bus with an electric one, can reduce greenhouse gas emissions …
Utilizing AI to Keep CSAT Scores High During a Tough Summer Economy
CSAT scores are likely to take a hit this summer as utilities brace for hotter temperatures, droughts, and wild weather across the country. And, let’s not forget about inflation causing …
Build a Customer Experience Strategy With Data
Creating a customer experience strategy is a new-ish concept. “Customer Experience” was actually coined in 1994 by Lewis Carbone with the focus on in-store or person-to-person interactions only. Today, however, …
Engaging Local Communities to Embrace EVs
According to the Office of Energy Efficiency & Renewable Energy, by 2030, no matter where your home is located – remote, rural, or urban – you will have greater access …
Five 2022 USA-made EVs Under 40K
Our US automakers are upping production of EV vehicles to meet not only new regulations to halt carbon emissions but also the demand from consumers. As of early March, Ford …
Credit Unions: Identify & Engage Younger Members with Customer Intelligence
Let’s begin with a quick reminder of the advantages credit unions have over big banks when it comes to customers. CUs are member-owned, not-for-profit organizations with member-focused missions. Membership includes …
Spotlight Series: Mark Brown, PWC Fayetteville
BlastPoint sat down with Mark Brown to learn how Dynamic Pricing led to increased customer satisfaction with a top North Carolina utility provider: PWC Fayetteville. Listen in on our conversation …
Map Customers’ Collections Journeys to Increase Satisfaction and Reduce Debt
As utilities move toward another collections season, the stakes are high to recoup outstanding debt while also optimizing the customer experience. Understanding distinct customer journeys through the collections process via …
Take the Guesswork Out of Customer Satisfaction Scores (CSAT) with Automated, Data-Driven Scoring
Every year since 1994, the American Customer Survey Index, or ACSI, has compiled customer satisfaction data and published benchmarks for major industries. Recently, they added 2021 data to their Benchmarks …