Energy

Venn diagram: industry solutions, new challenges, experience The energy landscape is undergoing transformations in almost every facet: from increased customer expectations to new technologies and business models to capitalize on, to new forms of direct and indirect competition.

In this changing landscape, energy providers are focusing on their relationships with customers more than ever before. Revenue growth, customer satisfaction, sustainability, and optimization of processes are all top-of-mind.

Predictive intelligence enables energy companies to reach their goals faster and smarter.

BlastPoint has partnered with companies around the world to build customer intelligence solutions that address the new challenges presented by this shifting ecosystem. Our solutions are designed for the specific needs and goals of business teams within the energy sector. Explore our ready-made solutions for energy below, and visit our Solutions Overview to explore all of our offerings.

Paperless Program Adoption

Our models create data-driven, 360-degree customer profiles that illuminate consumer decision-making habits and determine which customers are more likely to convert to paperless programs. By reducing paper billing, utility companies save money – up to millions of dollars – and reach environmental targets faster. Learn more about how paperless personas work and download our case study.

Energy Efficiency Program & Product Adoption

With the power of A.I., you’ll discover which customers are the best fits for energy audits, weatherization, C&I lighting, appliance upgrades, and more. Use BlastPoint to target those customers with the right messaging and through the right channels so you can increase revenues and hit your regulatory benchmarks. Visit our Energy Efficiency Solutions page and download our brochure.

Electric Vehicles Strategy and Adoption

Build a smart infrastructure now to support the future of EVs. Using A.I., we help utility providers identify the best partners for hosting future charging stations, understand which residential & commercial customers are most likely to adopt EV technology next, pinpoint potential fleets that could convert to EV, educate consumers about this new technology, and more. Read more about our EV solutions and download our 2023 EV Adoption Outlook.

Billing & Collections Optimization

Prevent billing defaults before they happen using our models to find out who, and where, your energy insecure customers are. Reach them through the right channels and ensure they get the help they need. Save money by enrolling more customers in budget billing or energy assistance programs before it’s too late. Identify customers most likely to pay in full. Visit our Billing & Collections Optimization page.

Customer Assistance Programs

Our research shows that only a fraction of customers who may qualify for Customer Assistance Programs are actually enrolled, leading to late payments and shut-offs. Use customer intelligence to save money, prevent fraud, and help those in need by identifying specific customers in your territory who should be on customer assistance programs but aren’t. Read the Case Study.

Customer Balance Risk Zones

Balance amounts are the most definitive indicator of whether a customer will pay or default. BlastPoint’s A.I. enabled technology identifies which balance amounts are critical for determining your customers’ payment behavior, so you can create proactive, targeted engagement campaigns and prevent lost revenue. Learn more about Customer Balance Risk Zones.

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Download the 2022 Sustainability Benchmarks Report

Find out which US utilities are getting customers engaged with sustainability programs most effectively.

BlastPoint’s Sustainability Benchmarks Report shows utility professionals how they compare to the rest of the industry in terms of sustainability-related factors and ranks the “top players” in each category.