Three Essential Datasets to Analyze for CSAT Measurement
For utilities, CSAT scores can equate to profits. In a study conducted by Fettig/Whirlpool Fellow at Kelley, they found that for the average utility, a one-unit point increase on the …
Posted on by Tricia Boomhower
For utilities, CSAT scores can equate to profits. In a study conducted by Fettig/Whirlpool Fellow at Kelley, they found that for the average utility, a one-unit point increase on the …
Posted on by Tricia Boomhower
Collection departments historically experience an ebb and flow throughout the year. Pre-pandemic, these departments could prepare for oncoming seasonal spikes – and typically that meant hiring third-party agencies to manage …
Posted on by Tricia Boomhower
Since the start of the pandemic, businesses have reported seeing spikes of nearly 300% in call center activity compared to their previous business-as-usual environment. To manage the increase in calls, …
Posted on by Tricia Boomhower
Cities across the world are realizing the impacts of battery powered electric buses. On an environmental level, replacing one diesel bus with an electric one, can reduce greenhouse gas emissions …
Posted on by Tricia Boomhower
According to the Office of Energy Efficiency & Renewable Energy, by 2030, no matter where your home is located – remote, rural, or urban – you will have greater access …
Posted on by Tricia Boomhower
BlastPoint sat down with Mark Brown to learn how Dynamic Pricing led to increased customer satisfaction with a top North Carolina utility provider: PWC Fayetteville. Listen in on our conversation …
Posted on by Marianne Holohan
The Sustainability Benchmarks Report compares utilities’ progress in six key sustainability areas: demand response, dynamic pricing, energy efficiency, renewables, AMI rollout, and overall reliability. It lists the top 10 companies …
Posted on by Blastpoint
Find out firsthand what it’s like to be an early adopter of EVs in middle America. BlastPoint’s Tony Cebzanov and Marianne Holohan talk candidly about their experiences owning and driving …
Posted on by Marianne Holohan
Thanks to BlastPoint’s proprietary AI-powered algorithms, we’ve identified three key stages of EV readiness at the Census Tract level across the country. In our new report, the 2022 EV Adoption …
Posted on by Marianne Holohan
The new BlastPoint-sponsored Smart Energy Consumer Collaborative report, Understanding the Needs and Wants of Renters, shines a spotlight on this key customer demographic. The report reveals that renters care more …