BlastPoint’s AI-powered customer intelligence helped DLC effectively engage lower-income customers in energy assistance campaigns and surpass industry benchmarks by as much as 670%. During the pandemic, it has been crucial …
Many industries have acknowledged the general value of increasing their customer focus. Yet some organizations struggle to calculate the actual impact of customer intelligence on ROI. This can hold them …
Pennsylvania joins a growing number of other states when its utility service termination moratorium ends March 31st. What can regulated providers do to curb the expensive disconnection-reconnection process? And how …
Understand the typical and expected behavior patterns of each, individual customerPredict the products or services each household is likely to buy or seek information about nextIntervene during a crisis to …
Nationwide, regulated utility shut-off suspensions are ending, at least for some customers. Several states are leaving the shut-off freeze in place for lower-earning customers while lifting it for those earning …
As we head into the cold, dark months of winter, some utility customers’ already-overdue gas, water and electric bills could hemorrhage. But that doesn’t mean there’s nothing utilities can do …
Pennsylvania’s Public Utility Commission (PPUC) voted on September 17th to, once again, keep the state’s utility shut-off moratorium in place. This may seem like a win for financially struggling residents …
A 20% CAP sign up rate! A 47% payment-in-full response! Two new case studies available for download demonstrate how powerful a single outreach campaign can be – when you know …
Over the last few weeks, we’ve talked about customers in the Green and Yellow Customer Balance Risk Zones. This week, to wrap up our series, we focus on the Red …
Companies that deliver essential services like gas, water and electricity need to generate revenue (despite regulated rates) if they want to stay in business, keep their workforce employed, and serve …