
Winter Is Coming: How Utilities Should Prepare
As we head into the cold, dark months of winter, some utility customers’ already-overdue gas, water and electric bills could hemorrhage. But that doesn’t mean there’s nothing utilities can do …
Posted on by Alison Alvarez
As we head into the cold, dark months of winter, some utility customers’ already-overdue gas, water and electric bills could hemorrhage. But that doesn’t mean there’s nothing utilities can do …
Posted on by Blastpoint
Today the Pennsylvania Public Utilities Commission announced that they planned to end the utility shut-off moratorium. However, this order does not extend to utilities’ “most protected customers.” These customers are …
Posted on by Blastpoint
This article, authored by BlastPoint CEO and Cofounder Alison Alvarez, first appeared here as part of Energy Central’s October 2020 Special Issue: Advances in Utility Digitalization. With the help of …
Posted on by Alison Alvarez
Pennsylvania’s Public Utility Commission (PPUC) voted on September 17th to, once again, keep the state’s utility shut-off moratorium in place. This may seem like a win for financially struggling residents …
Posted on by Alison Alvarez
Some of our wishes have come true, and other promising ones have taken shape. It’s truly remarkable that all of this has happened – in spite of, or in some …
Posted on by Alison Alvarez
Target, partner, lead and grow: How companies using commercial business personas keep customers happy and increase revenue, even during a crisis. Businesses across industries have reached far beyond simply knowing …
Posted on by Alison Alvarez
This week we’re giving you a sneak peek at our forthcoming report: “Why B2Bs Need Commercial Business Personas & How They Can Use Them.” The release of our report comes …
Posted on by Alison Alvarez
A 20% CAP sign up rate! A 47% payment-in-full response! Two new case studies available for download demonstrate how powerful a single outreach campaign can be – when you know …
Posted on by Alison Alvarez
Digital engagement is up across industries due to coronavirus-related shut-downs. Virtual meetings, remote classes and online grocery shopping have become the norm for many, which could mean that more people …
Posted on by Alison Alvarez
Over the last few weeks, we’ve talked about customers in the Green and Yellow Customer Balance Risk Zones. This week, to wrap up our series, we focus on the Red …