From psychological barriers to website blunders, we offer four major reasons your customers still haven’t enrolled in what should be extremely helpful assistance programs. Learn from this two-part series on …
More of your customers own smart phones than ever before, including those earning a limited income. Optimize automated text messaging in order to engage and educate throughout the COVID crisis …
26 million Americans have applied for Unemployment Insurance (NPR.org) since the coronavirus crisis hit the U.S. The pandemic’s economic claws have already scraped through the retail, hospitality and food service …
Two customers may appear, on paper, to be very similar. But scratch the surface and you find that drastic differences exist between them, making it necessary to approach and serve …
Risk factors for contracting COVID-19, or losing income because of it, indicate an overlap with risk factors that make a person more likely than others to default on a utility …
With the Covid-19 pandemic growing across the globe and in North America, the world is bracing for some major economic shifts. One might think of utility companies, along with Zoom …
Modernizing public transit toward zero-emission, clean energy takes courage, funding and strategic partnerships among dozens of stakeholders. Yet some cities have figured out how to make battery-electric public buses work …
A savvy way of thinking about business practices gained traction in the software-as-a-service (SaaS) industry a few years back. It’s customer centric. It’s strategic. And it requires all functions of …
Emily Constantine Mercurio, PhD, PG, launched her career in geology by studying Iceland’s ice-bound volcanoes, Mexico’s volcanic ash, and New Zealand’s natural hazards, proving that “a girl from Jeannette, PA, …
Some popular consumer brands rock public EV charging. With plugs available for use outside their stores, they help to drive EV adoption, reduce range anxiety, and take tangible steps toward …