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Blog

Want To Solve Customer Engagement Problems? Operationalize Data.

Posted on by Tomer Borenstein

This article was originally published as part of Energy Central’s December 2020 Special Issue, Data & Analytics: Creating Real Value. Please click here to join the conversation and explore other …

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Commercial Personas In Action: Expand Your C&I Lighting Program

Posted on by Alison Alvarez

It’s tempting for companies to focus squarely on recouping customers’ unpaid, overdue bills in times of economic strife in order to alleviate their own financial setbacks. While our customers have …

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Live At The SECC 2020 Fall Members Meeting: BlastPoint+Duquesne Light Co.!

Posted on by Alison Alvarez

This week, BlastPoint goes virtual with the Smart Energy Consumer Collaborative’s 2020 Fall Members Meeting and Workshop to learn, share and connect about all things energy. BlastPoint CTO and Cofounder …

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BlastPoint Statement on the End of the Pennsylvania Shut Off Moratorium

Posted on by Blastpoint

Today the Pennsylvania Public Utilities Commission announced that they planned to end the utility shut-off moratorium. However, this order does not extend to utilities’ “most protected customers.” These customers are …

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3 Ways A.I. is Crisis-Proofing Customer Data in 2020

Posted on by Blastpoint

This article, authored by BlastPoint CEO and Cofounder Alison Alvarez, first appeared here as part of Energy Central’s October 2020 Special Issue: Advances in Utility Digitalization. With the help of …

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Standing In Solidarity

Posted on by Blastpoint

BlastPoint stands in solidarity with our friends, colleagues, partners & neighbors in condemning racism and police violence against People of Color.

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COVID-19 Health + Economic Risk Factors Reveal Dangerous Overlap For Already-Vulnerable Groups

Posted on by Alison Alvarez

Risk factors for contracting COVID-19, or losing income because of it, indicate an overlap with risk factors that make a person more likely than others to default on a utility …

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What is Revenue Operations, and Does it Work for Utility Companies?

Posted on by Alison Alvarez

A savvy way of thinking about business practices gained traction in the software-as-a-service (SaaS) industry a few years back. It’s customer centric. It’s strategic. And it requires all functions of …

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Baby Yoda from The Mandalorian

Top 5 Lessons Star Wars Can Teach Us About Data Science

Posted on by Blastpoint

(Image credit: MercuryNews.com) The epic Star Wars series is chock full of life lessons. Good versus evil, the struggle to claim one’s true power, nature versus technology. But what can …

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Book Review: “Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy” by Cathy O’Neil

Posted on by Alison Alvarez

One overarching theme of Cathy O’Neil’s book, “Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy,” is that our society punishes poverty. Driven by unfair algorithms, O’Neil argues, …

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