This week, BlastPoint goes virtual with the Smart Energy Consumer Collaborative’s 2020 Fall Members Meeting and Workshop to learn, share and connect about all things energy.
BlastPoint CTO and Cofounder Tomer Borenstein will be joined today, October 22, at the SECC’s annual Fall Members Meeting by Katherine Scholl, Director of Customer Experience at Duquesne Light Company. The two will be presenting on how DLC is using BlastPoint’s customer intelligence platform to build smarter, more robust billing and collections strategies that protect customers through the coronavirus crisis.
Borenstein and Scholl’s presentation will cover a lot of great topics, including:
- BlastPoint’s collaborative partnership with DLC
- Some customer personas BlastPoint uncovered within DLC’s data
- How DLC is making use of BlastPoint’s platform, personas and analyses
- How DLC is boosting enrollment in energy assistance, flexible payment plans and other cost-saving programs.
We’ll be sure to bring you highlights from SECC’s Virtual Fall Members Meeting and Workshop as it unfolds. It’s always a fantastic week packed full of new insights.
In the meantime, please visit the SECC’s Member Spotlight featuring Duquesne Light Co., which highlights the electric utility’s commitment to energy efficiency along with its work on expanding electric vehicle infrastructure throughout Western Pennsylvania.
We also invite you to check out Duquesne Light Co’s website to see how the utility is making it simple and obvious for their 600K customers to sign up for cost-effective programs to keep them safely connected to power all year long.
And if you haven’t checked out the SECC’s Modern Energy Customer Engagement Journey report and videos yet, please download them now! They offer really insightful wisdom and real-life customer personas that are helping utilities better understand where customer mindset, habits and behaviors.
We are thrilled to be partnering with two incredible organizations, and we’d like to send a big thank you to both Duquesne Light Co. and the SECC. Here’s to lasting friendships and deeper insights!
For more on BlastPoint’s utility solutions, please take a walk through our most recent case studies and explore how we’re helping utilities throughout the coronavirus crisis. And please reach out to us at any time if you’re ready to discover the humans in your data!
