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Would Customers Actually Sign Up For Energy Assistance Using A Text Bot? Absolutely.
Dollar Energy Fund CEO Chad Quinn explains why his organization is offering its digital customer assistance tool, MyApp, to utilities for almost nothing. (Spoiler Alert: It’s just the right thing …
How Data Can Ease The Billpay Crisis For Utilities & Their Customers: A Message From BlastPoint CTO Tomer Borenstein
Utility companies face an unprecedented economic situation with COVID-19. Record numbers of jobless customers won’t be able pay their monthly bills, which means utilities need to get proactive. Luckily, putting …
Utility Customer Engagement Strategies For The COVID Era: Webinar Recap
BlastPoint CTO Tomer Borenstein shares insights and strategies for engaging low-income utility customers during the pandemic, in this webinar recap hosted by our friends at the Smart Energy Consumer Collaborative. …
What Keeps Customers From Enrolling In Your Awesome Programs? These 4 Barriers (Part 2)
Why aren’t more people signing up for your company’s extremely useful assistance programs? From psychological barriers to website blunders, we offer four major reasons your customers still haven’t enrolled. Learn …
What Keeps Customers From Enrolling In Your Awesome Programs? These 4 Barriers. (Part 1)
From psychological barriers to website blunders, we offer four major reasons your customers still haven’t enrolled in what should be extremely helpful assistance programs. Learn from this two-part series on …
Why Text Message Alerts Are More Important Than Ever (And Not Just for Millennials)
More of your customers own smart phones than ever before, including those earning a limited income. Optimize automated text messaging in order to engage and educate throughout the COVID crisis …
April Billpay Numbers Show Middle-Income Earners Now At Risk
26 million Americans have applied for Unemployment Insurance (NPR.org) since the coronavirus crisis hit the U.S. The pandemic’s economic claws have already scraped through the retail, hospitality and food service …
A Tale of Two Households: Same Annual Income, Drastically Different Lives
Two customers may appear, on paper, to be very similar. But scratch the surface and you find that drastic differences exist between them, making it necessary to approach and serve …
COVID-19 Health + Economic Risk Factors Reveal Dangerous Overlap For Already-Vulnerable Groups
Risk factors for contracting COVID-19, or losing income because of it, indicate an overlap with risk factors that make a person more likely than others to default on a utility …