Your Data Doesn’t Scare Us
Even large companies – especially highly regulated ones – are often scared to confront the gremlins in their data. Sometimes their data is in a bad state because of the …
Using Data to Make Your Customer Experience Budget More Efficient
Knowing what data is important, acquiring it, and strategically utilizing it, is the foundation of successful customer experience campaigns. We sat down this week with Steve Estes, BlastPoint’s VP of …
One Easy Trick to Validate Your Customer Data
BlastPoint’s CEO & Co-Founder, Alison Alvarez, talks about the importance of customer data validation. Alvarez, who has over a decade of experience working with customer data in multiple sectors, discusses …
If You Build It, Will They Come? EV Charging Guidance For Facilities Managers
BlastPoint CEO Alison Alvarez shares the challenges and benefits of electric vehicle (EV) charging in this month’s issue of the Facilities Management Journal (FMJ). Facilities managers who may be wondering …
What Texas Electricity Customers Want
February’s ice storms cut off power and water to millions of Texans and caused 111 deaths. In a state that values free markets, competition and energy choice, those affected by …
Now Is The Time To Optimize Your Chatbot
Digital conversation apps, also known as chatbots, are here to stay. If your company isn’t using one–or isn’t using one to its fullest potential–now is the time to implement a …
Want Customer Intelligence? Overcome These 5 Hurdles First
Stringent deadlines, shifting priorities, multiple initiatives and more business problems can be solved with stronger, cleaner, enriched data, letting companies achieve customer intelligence. Here’s how. Our business partners come from …
Embrace EV, Energy Efficiency & A.I. To Help Shape ‘The New Normal’
This article was originally published in Energy Central’s Customer Care specialty page on January 19, 2021, and has been reposted here with permission. Americans are inching closer to a post-coronavirus …
Electric Vehicle Outlook 2021: Download The Report
Progress and setbacks in electric vehicle adoption and infrastructure across 2020 set the stage for what is already proving to be an unprecedented year of developments. Our 2021 EV Outlook …
Want to Buy Third Party Data? Avoid These 5 Common Pitfalls
Buying third party, or external, data and integrating it with the data you already have is a great way to paint a vivid, complete picture of who your customers really …