Customer Balance Risk Zones, Part 1: Who’s In The Green Zone & What Do They Need?
With so many Americans out of work and struggling to get by, fewer utility customers each month seem to be keeping up with their bills. And from what we’re seeing, …
Find Your Good Payers with Customer Balance Risk Zones
Utilities are bracing for a potential budget crisis in anticipation of Covid-related disconnection moratoriums being lifted. With millions of Americans still out of work and falling behind on their bills, …
Utilities, Get Your Free Resource Guide: Customer Engagement For Surviving Economic Crises
Preparing for a crisis is an enormous challenge, even when you put decisive action plans into place early on. But in a prolonged crisis, such as we’ve seen throughout the …
Steve Estes, BlastPoint’s VP of Product, Talks Icebergs, Ultimate Frisbee & Words To Live By: A Spotlight Q&A
In February of 2020, the team at BlastPoint welcomed Steve Estes aboard as its first ever Vice President of Product. It was a critical time in the company’s growth during …
Would Customers Actually Sign Up For Energy Assistance Using A Text Bot? Absolutely.
Dollar Energy Fund CEO Chad Quinn explains why his organization is offering its digital customer assistance tool, MyApp, to utilities for almost nothing. (Spoiler Alert: It’s just the right thing …
How Data Can Ease The Billpay Crisis For Utilities & Their Customers: A Message From BlastPoint CTO Tomer Borenstein
Utility companies face an unprecedented economic situation with COVID-19. Record numbers of jobless customers won’t be able pay their monthly bills, which means utilities need to get proactive. Luckily, putting …
Utility Customer Engagement Strategies For The COVID Era: Webinar Recap
BlastPoint CTO Tomer Borenstein shares insights and strategies for engaging low-income utility customers during the pandemic, in this webinar recap hosted by our friends at the Smart Energy Consumer Collaborative. …
What Keeps Customers From Enrolling In Your Awesome Programs? These 4 Barriers (Part 2)
Why aren’t more people signing up for your company’s extremely useful assistance programs? From psychological barriers to website blunders, we offer four major reasons your customers still haven’t enrolled. Learn …
What Keeps Customers From Enrolling In Your Awesome Programs? These 4 Barriers. (Part 1)
From psychological barriers to website blunders, we offer four major reasons your customers still haven’t enrolled in what should be extremely helpful assistance programs. Learn from this two-part series on …
Why Text Message Alerts Are More Important Than Ever (And Not Just for Millennials)
More of your customers own smart phones than ever before, including those earning a limited income. Optimize automated text messaging in order to engage and educate throughout the COVID crisis …