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Blog

BLOG: Keep CSAT Scores High

Utilizing AI to Keep CSAT Scores High During a Tough Summer Economy

Posted on by Blastpoint

CSAT scores are likely to take a hit this summer as utilities brace for hotter temperatures, droughts, and wild weather across the country. And, let’s not forget about inflation causing …

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Build a Customer Experience Strategy With Data

Posted on by Blastpoint

Creating a customer experience strategy is a new-ish concept.  “Customer Experience” was actually coined in 1994 by Lewis Carbone with the focus on in-store or person-to-person interactions only. Today, however, …

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Blog Engaging Local Communities to Embrace EVs

Engaging Local Communities to Embrace EVs

Posted on by Blastpoint

According to the Office of Energy Efficiency & Renewable Energy, by 2030, no matter where your home is located – remote, rural, or urban – you will have greater access …

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spotlight series 1 image

Spotlight Series: Mark Brown, PWC Fayetteville

Posted on by Blastpoint

BlastPoint sat down with Mark Brown to learn how Dynamic Pricing led to increased customer satisfaction with a top North Carolina utility provider: PWC Fayetteville. Listen in on our conversation …

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collections mapping

Map Customers’ Collections Journeys to Increase Satisfaction and Reduce Debt

Posted on by Blastpoint

As utilities move toward another collections season, the stakes are high to recoup outstanding debt while also optimizing the customer experience. Understanding distinct customer journeys through the collections process via …

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customer satisfaction

Take the Guesswork Out of Customer Satisfaction Scores (CSAT) with Automated, Data-Driven Scoring

Posted on by Blastpoint

Every year since 1994, the American Customer Survey Index, or ACSI, has compiled customer satisfaction data and published benchmarks for major industries. Recently, they added 2021 data to their Benchmarks …

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Benchmarking image

BlastPoint’s 2022 Sustainability Benchmarks Report identifies US utilities with the highest customer engagement in sustainability programs

Posted on by Blastpoint

The Sustainability Benchmarks Report compares utilities’ progress in six key sustainability areas: demand response, dynamic pricing, energy efficiency, renewables, AMI rollout, and overall reliability. It lists the top 10 companies …

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photos of Evs

On the Road with an EV: Pros and Cons from an Owner’s Perspective

Posted on by Blastpoint

Find out firsthand what it’s like to be an early adopter of EVs in middle America. BlastPoint’s Tony Cebzanov and Marianne Holohan talk candidly about their experiences owning and driving …

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renters and energy efficiency

Get Renters Engaged in Energy Efficiency to Improve Customer Experience

Posted on by Blastpoint

The new BlastPoint-sponsored Smart Energy Consumer Collaborative report, Understanding the Needs and Wants of Renters, shines a spotlight on this key customer demographic. The report reveals that renters care more …

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AEP case study

New Case Study: AEP Drives Digital Engagement with Customer Intelligence

Posted on by Blastpoint

Learn how American Electric Power utilized data-driven customer insights to surpass digital engagement benchmarks by 30%. We’re excited to publish a brand new case study showcasing our work with American …

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