Annual Attrition: Did you know that the average member churn rate is 12% annually? Understanding why members leave can shape your retention strategy. Digital Tool Adoption: 61% of members actively …
Members leave for a variety of reasons—Around 60% of customers report frustration with irrelevant communications, and credit union members are no exception. When their needs aren’t met through personalized interactions, …
To see these strategies in action, let’s first explore a case study that demonstrates how integrating AI tools and personalized engagement drives impressive results for credit unions and and an …
One notable example with BlastPoint’s Next Best Product is from a credit union in Montana. They utilized our predictive models to boost engagement with their new CD (Certificate of Deposit) …
Credit unions, like many financial institutions, grapple with the persistent challenge of attrition. According to industry data from Credit Union National Association (CUNA), the average annual attrition rate for credit …
When it comes to data privacy, customers typically share three main concerns. Firstly, they want their data to be protected and not leaked to unauthorized parties. Secondly, they want companies …
Purchasing a battery electric vehicle (BEV) is a large commitment. The buy-in isn’t just mileage, how large the engine is, or what color the interior is. No, going electric involves …
Measuring CSAT is difficult. For decades businesses have quantified phone surveys, online reviews, and snail-mail questionnaires that ask the same, similar question: “how would you rate your experience?” Surveys like …
Since the start of the pandemic, businesses have reported seeing spikes of nearly 300% in call center activity compared to their previous business-as-usual environment. To manage the increase in calls, …
According to the Office of Energy Efficiency & Renewable Energy, by 2030, no matter where your home is located – remote, rural, or urban – you will have greater access …