Utilities have long prioritized onboarding—ensuring that customers get connected, understand their billing cycles, and know how to contact support. But what happens after that initial connection? Too often, the answer …
Artificial intelligence (AI) is no longer a futuristic concept—it’s a real, practical solution helping credit unions and community banks thrive in a competitive and rapidly changing financial landscape. As larger …
In this post, we explore how AI is changing the landscape of credit union lending—not just by automating processes, but by enabling deeper understanding, better targeting, and more inclusive growth. …
In an increasingly competitive financial services landscape, one demographic stands out as a critical growth opportunity: young professionals. These individuals—defined as college-educated and aged 44 or under—are at the beginning …
Each month, we recognize outstanding utility professionals who leverage BlastPoint’s platform to enhance customer engagement, track program growth, and optimize marketing strategies. This month, we surveyed several of our utility …
Each month, we recognize a standout leader who leverages BlastPoint’s platform to drive exceptional member engagement, enhance member experience, and make data-driven marketing decisions. This month, we’re excited to feature …
This month, we are thrilled to highlight Morgan Kriley, Customer Experience Associate at Duquesne Light Company (DLC), as our February MVP. Morgan has demonstrated outstanding engagement with BlastPoint’s platform, utilizing …
In an era where data fuels business decisions, financial institutions—especially credit unions and banks—need more than just internal member information to stay ahead. The landscape is shifting rapidly, with new …
Energy costs are a significant concern for many households across the United States, with a substantial number of families dedicating a large portion of their income to utility bills. This …
Energy burden, the percentage of household income spent on energy costs, is more than just a financial metric—it’s a window into the struggles many utility customers face daily. High energy …