Digital Banking in 2026: How Fintech Disruption Is Reshaping the Industry
Digital banking is no longer defined by feature parity or app design. In 2026, competition is being reshaped by relevance, timing, and precision and fintech disruption has permanently raised the bar. Fintechs didn’t just introduce new products. They changed expectations: proactive guidance instead of reactive service personalized engagement instead of mass campaigns faster, simpler interactions […]
Credit Union Industry Shows Steady Progress with Accelerating Growth and Rising Profitability in Q3 2025
Insight from CU Scorecard data (BlastPoint) The U.S. credit union sector continues to demonstrate resilience and strategic growth through the third quarter of 2025, according to the latest national data from the CU Scorecard. Even as broader economic pressures persist, key performance indicators point to strengthening fundamentals and shifting portfolio priorities across thousands of institutions. […]
What Industry Leaders Learned in 2025 And Industry Benchmark Leading into 2026
As we moved into 2026, one thing is clear: customer expectations aren’t slowing down. Utilities and credit unions alike are under pressure to personalize experiences, improve retention, and make smarter use of customer data, all while operating in highly regulated, resource-constrained environments. That’s why we created two 2025 Industry Benchmark Reports, one for Utilities and […]
From Insight to Impact: How BlastPoint Helped Utilities & Financial Institutions Win in 2025 and What’s Coming in 2026
2025 was a year defined by rapid change. Economic pressures, rising customer expectations, and accelerated digital transformation pushed organizations across industries to rethink how they connect with the people they serve. Utilities faced affordability challenges and electrification shifts, while financial institutions, including credit unions and banks, experienced intense competition, margin pressure, rising expectations for digital-first […]
How Predictive Intelligence is Transforming Deposit Growth in Banking
In today’s financial landscape, deposit growth has become one of the most difficult and most essential — levers for sustainable bank profitability. Rising interest rates have driven intense competition for customer deposits, while digital-first challengers have made switching accounts easier than ever. The result? Traditional marketing campaigns and branch-level strategies no longer deliver the same […]
BlastPoint Secures $10.6M Growth Funding to Advance Responsible AI for Utilities and Financial Services
Pittsburgh, PA – October 8, 2025 – BlastPoint, an AI-driven customer intelligence platform, today announced it has secured $10.6 million in growth funding. The investment was led by MissionOG, with participation from Curql Fund, Michigan Capital Network, and other existing investors. The funding comes as demand for AI-powered customer engagement tools continues to surge. BlastPoint […]
Work Smarter, Move Faster: BlastPoint’s Latest Platform Enhancements
At BlastPoint, our mission is to help you unlock the full potential of your data — and we’re always refining the platform to make that easier, faster, and more transparent. This quarter, we’re introducing major updates that streamline management, boost performance, and enhance your insight into how your data works. Here’s what’s new: 1. Introducing […]
Building Customer Personas: How Utility Personas Drive Smarter Engagement
Why Personas Matter for Utilities Utilities are under pressure like never before: affordability crises, rising customer expectations, and the urgent push toward decarbonization. Yet many still rely on outdated demographic segmentation or siloed initiatives that miss the mark. The result? Inefficient spending, inconsistent messaging, and customers left feeling overlooked. Customer personas offer a way forward. […]
Utility Call Center Optimization: How to Reduce Costs and Improve Customer Satisfaction
Utility call centers are under more pressure than ever. Customers want fast answers, agents are overwhelmed with high call volumes, and operational costs keep rising. For many utilities, managing the call center feels like a never-ending balancing act between efficiency and customer satisfaction. The solution? Utility call center optimization. A new playbook is helping utilities […]
BlastPoint is Again SOC 2 Compliant!
At BlastPoint, security continues to be at the forefront of everything we do. For the second year in a row, we are proud to announce that BlastPoint is SOC 2 compliant. This achievement is more than just a certification; it’s a reaffirmation of our ongoing commitment to safeguarding our customers’ data and upholding the highest […]