Annual Attrition: Did you know that the average member churn rate is 12% annually? Understanding why members leave can shape your retention strategy. Digital Tool Adoption: 61% of members actively …
To begin, assess how your utility’s ROI measures up against BlastPoint’s benchmarks. If your performance falls short of these standards, this blog offers valuable insights on enhancing energy efficiency program …
In the realm of customer intelligence, income data is a crucial element that can transform service delivery across industries. It enables personalized services, targeted marketing, and efficient resource allocation, but …
Members leave for a variety of reasons—Around 60% of customers report frustration with irrelevant communications, and credit union members are no exception. When their needs aren’t met through personalized interactions, …
At BlastPoint, we’re always pushing the boundaries of what’s possible with data and AI, and today, we’re excited to announce the launch of our brand-new BlastPoint Deep Dive Podcast! Our …
My first chat with an Large Language Model is forever etched into my memory. It was a shock, because just a few years earlier in 2016 when I graduated from …
Predicting CSAT at the household level is crucial for utilities to manage customer satisfaction proactively. By forecasting potential issues and understanding the factors that influence satisfaction, utilities can address concerns …
Zoom Brushing for Histograms Now, you can zoom into histograms to explore your data in greater detail. This feature is especially useful for discarding outliers from skewed graphs, allowing you …
The Enterprise Analytics Maturity Curve Before diving into specific AI strategies, it’s essential to understand the enterprise analytics maturity curve and how it guides your journey from basic analytics to …
Check our LMI case studies before deep diving into our strategies and solutions:Boost Low-Income Engagement with AI-Driven Customer Intelligence—Increase Engagement by Up to 670% Maximize LMI Customer Support: Achieve 16% …