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Blog

Blog

Series A funding Announcement

BlastPoint Secures $10.6M Growth Funding to Advance Responsible AI for Utilities and Financial Services

Posted on by Blastpoint

Pittsburgh, PA – October 8, 2025 – BlastPoint, an AI-driven customer intelligence platform, today announced it has secured $10.6 million in growth funding. The investment was led by MissionOG, with …

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Platform Feature Updates

Work Smarter, Move Faster: BlastPoint’s Latest Platform Enhancements

Posted on by Blastpoint

At BlastPoint, our mission is to help you unlock the full potential of your data — and we’re always refining the platform to make that easier, faster, and more transparent. …

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Personas

Building Customer Personas: How Utility Personas Drive Smarter Engagement

Posted on by Yumi Yabe

Utilities are under pressure like never before: affordability crises, rising customer expectations, and the urgent push toward decarbonization. Yet many still rely on outdated demographic segmentation or siloed initiatives that …

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White paper: Call center call volume

Utility Call Center Optimization: How to Reduce Costs and Improve Customer Satisfaction

Posted on by Yumi Yabe

Utility call centers are under more pressure than ever. Customers want fast answers, agents are overwhelmed with high call volumes, and operational costs keep rising. For many utilities, managing the …

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SOC 2 Compliant 2025

BlastPoint is Again SOC 2 Compliant!

Posted on by Blastpoint

Maintaining SOC 2 compliance demonstrates not only that we met these rigorous standards once, but that we remain dedicated to sustaining them year after year. Our customers and partners can …

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Using AI as a Superpower

Using AI as a Superpower: How to Make AI Your Productivity Partner

Posted on by Blastpoint

At BlastPoint, we’ve launched a new tradition: a biweekly Lunch & Learn where anyone on the team can share something exciting they’ve been working on. It could be a BlastPoint …

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Thought Leadership Blog Tomer

BlastPoint Thought Leadership Series – AI, Ethics & the End of Business as Usual: Credit Unions at the Edge of the Intelligence Revolution

Posted on by Tomer Borenstein

In our Thought Leadership series, we explore how AI is reshaping the business landscape and how decision-makers can adopt it responsibly, strategically, and with eyes wide open. In our first …

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Growing Member Lifetime Value

From Indirect to Irreplaceable: Growing Lifetime Value of Auto Loan Members

Posted on by Yumi Yabe

Most credit unions acquire new members through indirect lending but far too many of those relationships end at the loan. That’s a missed opportunity. Indirect auto loans are a vital …

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White paper: Prevent first time delinquency

How AI Is Helping Utilities and Credit Unions Prevent First-Time Delinquency

Posted on by Yumi Yabe

First-time delinquency is one of the fastest-growing challenges facing both utilities and credit unions today. Customers and members who have always paid on time are suddenly falling behind, often going …

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Platform Feature Updates

Power Up Your Workflow: BlastPoint’s Latest Platform Enhancements

Posted on by Blastpoint

At BlastPoint, we’re constantly evolving to help you work smarter, not harder. This quarter brings platform enhancements, including powerful new organizational tools, improved automation capabilities, and interface updates that make …

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