Average Enrollment: Only 20-30% of utility customers are enrolled in paperless billing, meaning most customers still receive printed bills by mail. Retention Success: Paperless billing programs have a 90% year-over-year …
In today’s financial environment, ensuring a steady influx of deposits is more important than ever. A 2023 report by the National Credit Union Administration (NCUA) noted that total shares and …
Annual Attrition: Did you know that the average member churn rate is 12% annually? Understanding why members leave can shape your retention strategy. Digital Tool Adoption: 61% of members actively …
To begin, assess how your utility’s ROI measures up against BlastPoint’s benchmarks. If your performance falls short of these standards, this blog offers valuable insights on enhancing energy efficiency program …
Members leave for a variety of reasons—Around 60% of customers report frustration with irrelevant communications, and credit union members are no exception. When their needs aren’t met through personalized interactions, …
Predicting CSAT at the household level is crucial for utilities to manage customer satisfaction proactively. By forecasting potential issues and understanding the factors that influence satisfaction, utilities can address concerns …
The Enterprise Analytics Maturity Curve Before diving into specific AI strategies, it’s essential to understand the enterprise analytics maturity curve and how it guides your journey from basic analytics to …
Check our LMI case studies before deep diving into our strategies and solutions:Boost Low-Income Engagement with AI-Driven Customer Intelligence—Increase Engagement by Up to 670% Maximize LMI Customer Support: Achieve 16% …
To see these strategies in action, let’s first explore a case study that demonstrates how integrating AI tools and personalized engagement drives impressive results for credit unions and and an …
A SOC 2 report is a rigorous examination conducted by an independent auditor that evaluates an organization’s systems and controls. There are two types of SOC 2 reports: Type I …