2024 Highlights, Challenges, and AI Trends Defining 2025
2024 has been a year of rapid transformation in customer engagement, driven by advancements in AI, data analytics, and evolving consumer expectations. As we look back on the milestones and …
Discover Key Industry Benchmarks: Where Does Your Utility Stand?
Average Enrollment: Only 20-30% of utility customers are enrolled in paperless billing, meaning most customers still receive printed bills by mail. Retention Success: Paperless billing programs have a 90% year-over-year …
Accelerate Liquidity: Top Deposit-Growth Strategies for Credit Unions Driving 17% Gains
In today’s financial environment, ensuring a steady influx of deposits is more important than ever. A 2023 report by the National Credit Union Administration (NCUA) noted that total shares and …
Discover Key Industry Benchmarks: Where Does Your Credit Union Stand?
Annual Attrition: Did you know that the average member churn rate is 12% annually? Understanding why members leave can shape your retention strategy. Digital Tool Adoption: 61% of members actively …
Understanding Customer Motivations: The Key to Effective Energy Efficiency Campaigns and strategies of achieving 18.9% enrollment
To begin, assess how your utility’s ROI measures up against BlastPoint’s benchmarks. If your performance falls short of these standards, this blog offers valuable insights on enhancing energy efficiency program …
Reduce Member Attrition with BlastPoint’s AI Solutions: How a $2B Credit Union Slashed Churn and Boosted Retention
Members leave for a variety of reasons—Around 60% of customers report frustration with irrelevant communications, and credit union members are no exception. When their needs aren’t met through personalized interactions, …
How to Predict Customer Satisfaction (CSAT) at the Household Level: A Guide for Utilities
Predicting CSAT at the household level is crucial for utilities to manage customer satisfaction proactively. By forecasting potential issues and understanding the factors that influence satisfaction, utilities can address concerns …
Top 5 AI Strategies Every Credit Union Must Know to Increase Membership, Retention and Acquisition
The Enterprise Analytics Maturity Curve Before diving into specific AI strategies, it’s essential to understand the enterprise analytics maturity curve and how it guides your journey from basic analytics to …
Transforming LMI (low- and moderate-income) Engagement with AI-Driven Strategies: Boost Engagement by Up to 670%
Check our LMI case studies before deep diving into our strategies and solutions:Boost Low-Income Engagement with AI-Driven Customer Intelligence—Increase Engagement by Up to 670% Maximize LMI Customer Support: Achieve 16% …
Enhance Wallet Share: 271% increase in engagement and 2.8x increase in product adoption with AI-Powered Solutions and Personalized Member Engagement
To see these strategies in action, let’s first explore a case study that demonstrates how integrating AI tools and personalized engagement drives impressive results for credit unions and and an …