The wrong measurement is costing U.S. utilities billions. New data shows what to use instead.
U.S. utilities requested nearly $31 billion in rate increases in 2025, the highest total since rate case tracking began in the early 1980s. At the same time, 1 in 6 U.S. households are now behind on their energy bills. Regulators are taking longer to close cases. Intervenors are more organized. Commissions are asking harder questions […]
How LG&E and KU Are Making Energy More Affordable for Customers
Summary: LG&E and KU improve energy affordability by focusing on long-term customer value. Highlighted in this article are four of those operational levers: selfservice automation that meets customers where they are while lowering costs, agency partnerships for low-income assistance, proactive grid hardening, and machine learning to target high-propensity customers. Together, these investments help maintain safe, […]
BlastPoint Launches National Energy Efficiency Performance Index
Summary: BlastPoint’s new EE Savings Benchmark scores 286 U.S. utilities on their commercial and industrial (C&I) energy efficiency performance – giving utilities, policymakers, and energy firms a new competitive benchmark. The energy grid is running out of capacity faster than it can be built up. Regardless if it is from data centers, corporate development, or […]
BlastPoint Launches Banking Scorecard for Every FDIC-Insured Bank
Summary: BlastPoint’s new Banking Scorecard scores every active FDIC-insured bank on operational performance – giving banks a new competitive benchmark to find opportunities for structural growth. For years, sophisticated bank benchmarking remained buried within data sets too raw and fragmented for practical industry-wide decision-making without expensive terminals or consultants. That model no longer fits a […]
Which Utilities Face the Greatest Affordability Pressure? A Cohort-Based Benchmark Across 1,199 Utilities
How your peer benchmark position impacts rate strategy, regulatory exposure, and capital planning Utilities across the country are navigating a collision of forces: rate increases driven by grid modernization, clean energy mandates, wildfire mitigation, and infrastructure replacement — all landing on customers who are already financially stretched. Yet until now, there has been no standardized, […]
Credit Unions Exit 2025 Strong but a Profitability Divide Is Emerging as Member Growth Turns Negative
New CUScorecard data shows a more disciplined industry heading into 2026—but widening performance gaps and early credit pressure could define what comes next. Insight from CU Scorecard data (BlastPoint) U.S. credit unions closed out 2025 in a stronger position than many expected. Growth held steady, margins improved in the fourth quarter, and balance sheets showed […]
Hyper-Personalized Outreach for Utilities: Driving Adoption and CSAT Without Adding Headcount
Utility leaders are under pressure to improve customer satisfaction, increase program adoption, and demonstrate measurable impact without expanding teams or budgets. Yet most outreach strategies still rely on static demographic segmentation and campaign calendars. The result is predictable: generic messaging, outreach fatigue, and limited visibility into what actually drives behavior change. The issue isn’t data […]
Digital Banking in 2026: How Fintech Disruption Is Reshaping the Industry
Digital banking is no longer defined by feature parity or app design. In 2026, competition is being reshaped by relevance, timing, and precision and fintech disruption has permanently raised the bar. Fintechs didn’t just introduce new products. They changed expectations: proactive guidance instead of reactive service personalized engagement instead of mass campaigns faster, simpler interactions […]
Credit Union Industry Shows Steady Progress with Accelerating Growth and Rising Profitability in Q3 2025
Insight from CU Scorecard data (BlastPoint) The U.S. credit union sector continues to demonstrate resilience and strategic growth through the third quarter of 2025, according to the latest national data from the CU Scorecard. Even as broader economic pressures persist, key performance indicators point to strengthening fundamentals and shifting portfolio priorities across thousands of institutions. […]
What Industry Leaders Learned in 2025 And Industry Benchmark Leading into 2026
As we moved into 2026, one thing is clear: customer expectations aren’t slowing down. Utilities and credit unions alike are under pressure to personalize experiences, improve retention, and make smarter use of customer data, all while operating in highly regulated, resource-constrained environments. That’s why we created two 2025 Industry Benchmark Reports, one for Utilities and […]