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# BlastPoint: Customer AI That Turns Insights Into Action

## Sitemaps
[XML Sitemap](https://blastpoint.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [The wrong measurement is costing U.S. utilities billions. New data shows what to use instead.](https://blastpoint.com/the-wrong-measurement-is-costing-u-s-utilities-billions/): U.S. utilities requested nearly $31 billion in rate increases in 2025, the highest total since rate case tracking began in the early 1980s. At the same time, 1 in 6 U.S. households are now behind on their energy bills. Regulators are taking longer to close cases. Intervenors are more organized. Commissions are asking harder questions about affordability before approving anything.
- [How LG&E and KU Are Making Energy More Affordable for Customers](https://blastpoint.com/how-lge-and-ku-are-making-energy-more-affordable-for-customers/): Summary: LG&E and KU improve energy affordability by focusing on long-term customer value. Highlighted in this article are four of those operational levers: selfservice automation that meets customers where they are while lowering costs, agency partnerships for low-income assistance, proactive grid hardening, and machine learning to target high-propensity customers. Together, these investments help maintain safe, reliable service while reducing unnecessary costs and pressures that can impact customer bills over time.
- [BlastPoint Launches National Energy Efficiency Performance Index](https://blastpoint.com/blastpoint-launches-national-energy-efficiency-performance-index/): Summary: BlastPoint's new EE Savings Benchmark scores 286 U.S. utilities on their commercial and industrial (C&I) energy efficiency performance - giving utilities, policymakers, and energy firms a new competitive benchmark.
- [BlastPoint Launches Banking Scorecard for Every FDIC-Insured Bank](https://blastpoint.com/blastpoint-launches-banking-scorecard-for-every-fdic-insured-bank/): Summary: BlastPoint’s new Banking Scorecard scores every active FDIC-insured bank on operational performance - giving banks a new competitive benchmark to find opportunities for structural growth.
- [Which Utilities Face the Greatest Affordability Pressure? A Cohort-Based Benchmark Across 1,199 Utilities](https://blastpoint.com/which-utilities-face-the-greatest-affordability-pressure/): Utilities across the country are navigating a collision of forces: rate increases driven by grid modernization, clean energy mandates, wildfire mitigation, and infrastructure replacement — all landing on customers who are already financially stretched.
- [Credit Unions Exit 2025 Strong but a Profitability Divide Is Emerging as Member Growth Turns Negative](https://blastpoint.com/cuscorecard-q4-and-2025-annual-review/): U.S. credit unions closed out 2025 in a stronger position than many expected. Growth held steady, margins improved in the fourth quarter, and balance sheets showed signs of stabilization after several years of rate-driven disruption.
- [Deeper Insights, Smarter Analysis: BlastPoint’s Latest Platform Enhancements – Feb 2026](https://blastpoint.com/feb-2026-deeper-insights-smarter-analysis-blastpoints-latest-platform-enhancements/): At BlastPoint, we’re continuing to expand the depth, transparency, and analytical power of the platform. This latest round of updates introduces powerful historical insight tools, enhanced mapping capabilities, smarter search, and the beginnings of a centralized AI experience.
- [Hyper-Personalized Outreach for Utilities: Driving Adoption and CSAT Without Adding Headcount](https://blastpoint.com/hyper-personalized-outreach-for-utilities/): BlastPoint enables utilities to operationalize hyper-personalized outreach by transforming fragmented customer data into unified intelligence and explainable AI-driven action.
- [BlastPoint Announces Strategic Investment from Btech Consortium Fund to Accelerate Fintech Growth](https://blastpoint.com/strategic-investment-from-btech-consortium/): Pittsburgh, PA – February 18, 2026 – BlastPoint, an AI-driven customer intelligence platform, today announced a strategic investment from the Btech Consortium Fund to accelerate its continued growth in the financial services sector.
- [Digital Banking in 2026: How Fintech Disruption Is Reshaping the Industry](https://blastpoint.com/digital-banking-in-2026/): Digital banking is no longer defined by feature parity or app design. In 2026, competition is being reshaped by relevance, timing, and precision and fintech disruption has permanently raised the bar.
- [Credit Union Industry Shows Steady Progress with Accelerating Growth and Rising Profitability in Q3 2025](https://blastpoint.com/credit-union-industry-shows-steady-progress-with-accelerating-growth-and-rising-profitability-in-q3-2025/): The U.S. credit union sector continues to demonstrate resilience and strategic growth through the third quarter of 2025, according to the latest national data from the CU Scorecard. Even as broader economic pressures persist, key performance indicators point to strengthening fundamentals and shifting portfolio priorities across thousands of institutions. 
- [What Industry Leaders Learned in 2025 And Industry Benchmark Leading into 2026](https://blastpoint.com/what-industry-leaders-learned-in-2025-and-industry-benchmark-leading-into-2026/): As we moved into 2026, one thing is clear: customer expectations aren’t slowing down. Utilities and credit unions alike are under pressure to personalize experiences, improve retention, and make smarter use of customer data, all while operating in highly regulated, resource-constrained environments.
- [From Insight to Impact: How BlastPoint Helped Utilities & Financial Institutions Win in 2025 and What’s Coming in 2026](https://blastpoint.com/from-insight-to-impact-how-blastpoint-helped-utilities-financial-institutions-win-in-2025-and-whats-coming-in-2026/): 2025 was a year defined by rapid change. Economic pressures, rising customer expectations, and accelerated digital transformation pushed organizations across industries to rethink how they connect with the people they serve.
- [How Predictive Intelligence is Transforming Deposit Growth in Banking](https://blastpoint.com/how-predictive-intelligence-is-transforming-deposit-growth-in-banking/): That’s where predictive intelligence is reshaping the game.
- [BlastPoint Secures $10.6M Growth Funding to Advance Responsible AI for Utilities and Financial Services](https://blastpoint.com/blastpoint-secures-10-6m-seriesa-funding/): Pittsburgh, PA – October 8, 2025 – BlastPoint, an AI-driven customer intelligence platform, today announced it has secured $10.6 million in growth funding. The investment was led by MissionOG, with participation from Curql Fund, Michigan Capital Network, and other existing investors.
- [Work Smarter, Move Faster: BlastPoint’s Latest Platform Enhancements](https://blastpoint.com/blastpoints-latest-platform-enhancements-oct25/): At BlastPoint, our mission is to help you unlock the full potential of your data — and we’re always refining the platform to make that easier, faster, and more transparent. This quarter, we’re introducing major updates that streamline management, boost performance, and enhance your insight into how your data works.
- [Building Customer Personas: How Utility Personas Drive Smarter Engagement](https://blastpoint.com/how-utility-personas-drive-smarter-engagement/): Customer personas offer a way forward. More than just profiles, personas distill complex data into actionable insights that unify teams, prioritize resources, and enable utilities to meet customers where they are. By providing a shared language and data-backed framework, personas transform customer engagement from guesswork to precision.
- [Utility Call Center Optimization: How to Reduce Costs and Improve Customer Satisfaction](https://blastpoint.com/utility-call-center-optimization/): Utility call centers are under more pressure than ever. Customers want fast answers, agents are overwhelmed with high call volumes, and operational costs keep rising. For many utilities, managing the call center feels like a never-ending balancing act between efficiency and customer satisfaction.
- [BlastPoint is Again SOC 2 Compliant!](https://blastpoint.com/blastpoint-is-again-soc-2-compliant/): Maintaining SOC 2 compliance demonstrates not only that we met these rigorous standards once, but that we remain dedicated to sustaining them year after year. Our customers and partners can feel confident knowing that BlastPoint is consistently investing in robust safeguards to protect their information and deliver the assurance they deserve.
- [Using AI as a Superpower: How to Make AI Your Productivity Partner](https://blastpoint.com/using-ai-as-a-superpower/): For our very first session, our CTO and Co-founder, Tomer Borenstein walked us through the AI system he’s built for himself, a workflow he’s refined to the point where it feels like a superpower.
- [BlastPoint Thought Leadership Series – AI, Ethics & the End of Business as Usual: Credit Unions at the Edge of the Intelligence Revolution](https://blastpoint.com/blastpoint-thought-leadership-series-ai-ethics/): In our Thought Leadership series, we explore how AI is reshaping the business landscape and how decision-makers can adopt it responsibly, strategically, and with eyes wide open.
- [From Indirect to Irreplaceable: Growing Lifetime Value of Auto Loan Members](https://blastpoint.com/growing-lifetime-value-of-auto-loan-members/): Most credit unions acquire new members through indirect lending but far too many of those relationships end at the loan. That’s a missed opportunity.
- [How AI Is Helping Utilities and Credit Unions Prevent First-Time Delinquency](https://blastpoint.com/prevent-first-time-delinquency/): First-time delinquency is one of the fastest-growing challenges facing both utilities and credit unions today. Customers and members who have always paid on time are suddenly falling behind, often going unnoticed by legacy systems until overdue balances pile up.
- [Power Up Your Workflow: BlastPoint’s Latest Platform Enhancements](https://blastpoint.com/latest-updates-platform-features-june-2025/): At BlastPoint, we're constantly evolving to help you work smarter, not harder. This quarter brings platform enhancements, including powerful new organizational tools, improved automation capabilities, and interface updates that make managing your data more intuitive than ever. Here's what's new:
- [Unlocking Upskilling Value: What Your Team Gains When You Don’t Hire a Data Scientist](https://blastpoint.com/unlocking-upskilling-value/): At BlastPoint, we call this smarter path Upskilling Value—and it’s transforming how our partners think about customer intelligence.
- [Smart Growth for Credit Unions: Why BlastPoint’s Member Acquisition Toolkit Changes the Game](https://blastpoint.com/member-acquisition-toolkit/): To compete in this environment, credit unions must go beyond broad-based marketing. They need data-backed clarity on who their best potential members are, how to reach them effectively, and where to focus their outreach for the greatest return. That’s why we created the BlastPoint Member Acquisition Toolkit—a premium, strategic solution designed to help credit unions grow smarter, not just bigger.
- [May Credit Union Spotlight: Recognizing Our MVP](https://blastpoint.com/may-credit-union-spotlight/): Each month, we celebrate a standout credit union leader who is transforming member engagement through the use of data-driven strategies. For our May Credit Union Spotlight, we’re proud to recognize Andrea from Expree Credit Union for her thoughtful approach to member segmentation and her vision for personalized marketing campaigns using the BlastPoint platform.
- [Reboarding for Utilities: A Smarter Way to Re-Engage Customers](https://blastpoint.com/reboarding-for-utilities/): In today’s dynamic energy landscape, where the push for energy efficiency, affordability programs, and smart technologies is stronger than ever, utilities need a proactive engagement strategy. That’s where reboarding comes in.
- [Turning Data into Member Growth: Why Credit Unions Can’t Wait on AI](https://blastpoint.com/ai-and-data-governance-for-credit-union/): Artificial intelligence (AI) is no longer a futuristic concept—it’s a real, practical solution helping credit unions and community banks thrive in a competitive and rapidly changing financial landscape.
- [AI Reshapes Loan Decisioning for Credit Unions Ready to Lead](https://blastpoint.com/ai-reshapes-loan-decisioning/): In this post, we explore how AI is changing the landscape of credit union lending—not just by automating processes, but by enabling deeper understanding, better targeting, and more inclusive growth.
- [BlastPoint Thought Leadership Series – Building Your AI Toolbox: A Pragmatic Approach to AI for Business](https://blastpoint.com/thought-leadership-alisonalvarez/): Welcome to the BlastPoint Thought Leadership Series! This is where we dive deep into big ideas, emerging trends, and industry insights straight from the experts at BlastPoint. Each quarter, we sit down with a leader from a different department to hear their take on what’s shaping the future of AI, data analytics, and business strategy.
- [Young Professionals: A Strategic Growth Opportunity for Credit Unions](https://blastpoint.com/young-professionals-opportunity-for-credit-unions/): In an increasingly competitive financial services landscape, one demographic stands out as a critical growth opportunity: young professionals. These individuals—defined as college-educated and aged 44 or under—are at the beginning of their financial journeys and are actively seeking trusted partners to guide them through life’s key financial milestones.
- [March Utility Spotlight: AI-Driven Program Growth & Engagement Insights](https://blastpoint.com/march-utility-program-growth/): Each month, we recognize outstanding utility professionals who leverage BlastPoint’s platform to enhance customer engagement, track program growth, and optimize marketing strategies. This month, we surveyed several of our utility customers about program growth and building engagement for our Spotlight MVP feature!
- [March Credit Union Spotlight: Recognizing Our MVP](https://blastpoint.com/march-credit-union-spotlight-mvp/): Each month, we recognize a standout leader who leverages BlastPoint’s platform to drive exceptional member engagement, enhance member experience, and make data-driven marketing decisions. This month, we’re excited to feature Steven Reed from P1FCU as our March Credit Union Spotlight MVP!
- [Inc. Names Alison Alvarez to Its 2025 Female Founders 500 List](https://blastpoint.com/2025-inc-female-founders-press-release/): Pittsburgh, PA, March 11, 2025 – Inc., the leading media brand for entrepreneurs and business leaders, has named Alison Alvarez, CEO and Co-founder of BlastPoint, to its eighth annual Female Founders list. This prestigious recognition honors 500 women whose innovative ideas and leadership are shaping industries and driving change. Together, the honorees generated approximately $9 billion in 2024 revenue and secured $10.6 billion in funding, reflecting their impact and business acumen.
- [February Utility Spotlight: Recognizing Our MVP](https://blastpoint.com/february-utility-spotlight-mvp/): Stay tuned for our next Utility Spotlight, where we continue to highlight outstanding achievements within our community. Engage with us to discover how others are using the platform and hear their success stories.
- [How Financial Institutions Can Gain a Competitive Edge with External Data](https://blastpoint.com/external-data-for-credit-unions/): In an era where data fuels business decisions, financial institutions—especially credit unions and banks—need more than just internal member information to stay ahead. The landscape is shifting rapidly, with new customer expectations, market changes, and competitive pressures shaping the future of banking. The key to thriving in this evolving environment? Leveraging external data sources to drive smarter, more strategic decision-making.
- [The Future of Energy Assistance: Leveraging Technology to Maximize Impact](https://blastpoint.com/energy-assistance-leveraging-technology/): Energy costs are a significant concern for many households across the United States, with a substantial number of families dedicating a large portion of their income to utility bills. This financial strain, known as energy burden, disproportionately affects low-income and marginalized communities. To alleviate this burden, various energy assistance programs have been established, including the Low Income Home Energy Assistance Program (LIHEAP), Weatherization Assistance Program (WAP), and Home Energy Assessment (HEA) initiatives. 
- [The Crucial Link: How Energy Burden and Engagement Impact Customer Satisfaction](https://blastpoint.com/energy-burden-and-engagement-impact-csat/): Energy burden, the percentage of household income spent on energy costs, is more than just a financial metric—it’s a window into the struggles many utility customers face daily. High energy burden disproportionately affects low-income households, leading to difficult trade-offs between energy bills and essential needs like food, healthcare, and education. For utility companies, addressing energy burden isn't just a matter of social responsibility—it’s directly tied to customer satisfaction (CSAT) and engagement. High-burden households often demonstrate significantly different behaviors, such as increased call center usage and web activity, signaling their search for relief and solutions. These behaviors offer invaluable insights into their needs and pain points, presenting utilities with an opportunity to intervene and improve not only customer satisfaction but also operational efficiency. 
- [Transforming the Way You Work: BlastPoint’s Latest Updates](https://blastpoint.com/blastpoints-latest-updates-features-dec-2024/): These updates make the platform more intuitive, professional, and enjoyable to use.
- [2024 Highlights, Challenges, and AI Trends Defining 2025](https://blastpoint.com/2024-highlights-challenge-2025-ai-trends/): 2024 has been a year of rapid transformation in customer engagement, driven by advancements in AI, data analytics, and evolving consumer expectations. As we look back on the milestones and challenges of this year, we also peer into the future, predicting the trends that will define 2025.
- [Discover Key Industry Benchmarks: Where Does Your Utility Stand?](https://blastpoint.com/discover-key-industry-benchmarks-utility/): These highlights are just the beginning. The full report dives deeper into:
- [Accelerate Liquidity: Top Deposit-Growth Strategies for Credit Unions Driving 17% Gains](https://blastpoint.com/accelerate-liquidity-tdeposit-growth-strategies/): In today’s financial environment, ensuring a steady influx of deposits is more important than ever. A 2023 report by the National Credit Union Administration (NCUA) noted that total shares and deposits at federally insured credit unions increased by only 2.2%, a slower growth compared to previous years. This highlights the increasing need for strategic efforts to boost liquidity.
- [Discover Key Industry Benchmarks: Where Does Your Credit Union Stand?](https://blastpoint.com/discover-key-industry-benchmarks/): These are just a few data points from the comprehensive set of benchmarks available. By downloading the complete report, you’ll gain access to:
- [Understanding Customer Motivations: The Key to Effective Energy Efficiency Campaigns and strategies of achieving 18.9% enrollment ](https://blastpoint.com/understanding-customer-motivations-energy-efficiency/): To begin, assess how your utility's ROI measures up against BlastPoint's benchmarks. If your performance falls short of these standards, this blog offers valuable insights on enhancing energy efficiency program enrollment. The following key metrics highlight the critical impact of customer engagement on the effectiveness of energy efficiency programs:
- [Unlocking Customer Value: The Game-Changing Power of Income Data in Service Provision](https://blastpoint.com/role-of-income-data-in-service-provision/): In the realm of customer intelligence, income data is a crucial element that can transform service delivery across industries. It enables personalized services, targeted marketing, and efficient resource allocation, but also raises significant challenges and ethical considerations.
- [Reduce Member Attrition with BlastPoint’s AI Solutions: How a $2B Credit Union Slashed Churn and Boosted Retention](https://blastpoint.com/reduce-member-attrition/): Members leave for a variety of reasons—Around 60% of customers report frustration with irrelevant communications, and credit union members are no exception. When their needs aren’t met through personalized interactions, they are more likely to disengage. Staffing shortages have also caused a 131% increase in dissatisfaction, as members experience poor service from untrained or new staff, further fueling attrition. Additionally, 38% of members who switch financial institutions cite dissatisfaction with outdated digital tools as a key reason. Members may also leave due to better offers from competitors or a lack of personalized services, with indirect members—those who obtained loans through third-party partnerships—being especially prone to churn. Identifying these at-risk members early is critical to preventing their disengagement and stopping them from leaving altogether​. 
- [Announcing BlastPoint’s First Podcast Episode](https://blastpoint.com/announcing-blastpoints-first-podcast-episode/): At BlastPoint, we’re always pushing the boundaries of what’s possible with data and AI, and today, we’re excited to announce the launch of our brand-new BlastPoint Deep Dive Podcast!
- [The Spiritual Implications of AI](https://blastpoint.com/the-spiritual-implications-of-ai/): As a very proud Israeli Jew and a grandson to Holocaust survivors but also an engineer and scientist by training, I’ve long held a tension between the personal importance my religion with how I believe the world actually works. Certainly not a completely unique experience, but one that’s driven me to search for a bridge between Science and Spirituality for the last decade-and-a-half. I discovered that, for me, that bridge was the concept of Emergence.
- [How to Predict Customer Satisfaction (CSAT) at the Household Level: A Guide for Utilities](https://blastpoint.com/csat-at-the-household-level/): Predicting CSAT at the household level is crucial for utilities to manage customer satisfaction proactively. By forecasting potential issues and understanding the factors that influence satisfaction, utilities can address concerns before they escalate. This proactive approach shifts utilities from reacting to problems to preventing them, enabling timely resolutions and tailored strategies. Effective prediction helps in crafting personalized engagement plans that meet the unique needs of each household, fostering stronger customer relationships and improving overall satisfaction. In this blog, we’ll explore how utilities can harness the power of AI to predict CSAT at this micro level and how BlastPoint’s mapping feature can visualize satisfaction scores at the household level and enhance this capability.

## Pages
- [Reports & Insights](https://blastpoint.com/reports-insights/): REPORTS & INSIGHTS
- [Banks](https://blastpoint.com/banks/): BANKS
- [Terms of Service](https://blastpoint.com/terms-of-service/): Last updated: January 2025
- [Careers](https://blastpoint.com/careers/): Careers at BlastPoint
- [Contact](https://blastpoint.com/who-we-are/contact/): Get In Touch With Us
- [About](https://blastpoint.com/who-we-are/): We Are BlastPoint
- [Client Testimonials](https://blastpoint.com/client-testimonials/): CLIENT TESTIMONIALS
- [Case Studies](https://blastpoint.com/case-studies/): CASE STUDIES
- [Events & Webinars](https://blastpoint.com/events-webinars/): Stay connected to learn about upcoming BlastPoint events, webinars, and where you can find us at industry conferences.
- [Blog](https://blastpoint.com/blog/): BLOG
- [Platform](https://blastpoint.com/platform/): LEAPFROG THE ANALYTICS CURVE
- [Credit Unions](https://blastpoint.com/credit-unions/): CREDIT UNIONS
- [Utilities](https://blastpoint.com/utilities/): UTILITIES
- [Privacy Policy](https://blastpoint.com/privacy-policy/): Last updated: January 2025
- [Home](https://blastpoint.com/): DISCOVER THE HUMANS IN YOUR DATA

## Case Studies
- [Proactively Protecting CSAT During Infrastructure Modernization](https://blastpoint.com/case_studies/proactively-protecting-csat-during-infrastructure-modernization/)
- [ROI in 17 Days: How a Regional Credit Union Achieved Campaign ROI in Just 17 Days](https://blastpoint.com/case_studies/roi-in-17-days/)
- [Revenue Projections: BlastPoint’s Impact on Generating up to $447K for a regional bank from Checking Accounts](https://blastpoint.com/case_studies/revenue-projections-blastpoints-impact-on-generating-up-to-447k-for-a-regional-bank-from-checking-accounts/)
- [Driving New Member Growth in Missoula with Data-Driven Segmentation](https://blastpoint.com/case_studies/driving-new-member-growth-in-missoula-with-data-driven-segmentation/)
- [Identify Commercial Partners to Expand EV Charging Infrastructure](https://blastpoint.com/case_studies/grow-electric-vehicle-infrastructure-with-blastpoints-commercial-personas/)
- [Outperform Competitors by 80%: AI Turns Indirect Customers Active](https://blastpoint.com/case_studies/outperform-competitors-by-80-ai-turns-indirect-customers-active/)
- [Driving $26M in New Business: A 4% Customer Growth Surge Powered by Data](https://blastpoint.com/case_studies/driving-26m-in-new-business-a-4-customer-growth-surge-powered-by-data/)
- [Discover New Business & Residential Customers with BlastPoint’s Interactive Platform](https://blastpoint.com/case_studies/discover-new-business-residential-customers-with-blastpoints-interactive-platform/)
- [Collect More Full Payments from Delinquent Accounts](https://blastpoint.com/case_studies/collect-more-full-payments-from-delinquent-accounts-2/)
- [Boost Financial Accessibility for Low Income Members with AI-Driven Engagement Strategies](https://blastpoint.com/case_studies/boost-financial-accessibility-for-low-income-members-with-ai-driven-engagement-strategies/)
- [Driving $230K Growth Through Indirect Member Engagement](https://blastpoint.com/case_studies/driving-230k-growth-through-indirect-member-engagement/)
- [Boosted CTR and Reduced Campaign Costs by 70% with AI Powered Targeting to Grow Wallet Share and Enhance Member Engagement](https://blastpoint.com/case_studies/boosted-ctr-and-reduced-campaign-costs-by-70-with-ai-powered-targeting-to-grow-wallet-share-and-enhance-member-engagement/)
- [Driving $26M in New Business: A 4% Membership Surge Powered by Data](https://blastpoint.com/case_studies/driving-26m-in-new-business-a-4-membership-surge-powered-by-data/)
- [Revenue Projections: BlastPoint’s Impact on Generating up to $447K for P1FCU from Checking Accounts](https://blastpoint.com/case_studies/revenue-projections-blastpoints-impact-on-generating-up-to-447k-for-p1fcu-from-checking-accounts/)
- [Discover New Commercial & Residential Customers with BlastPoint’s Interactive Platform](https://blastpoint.com/case_studies/discover-new-commercial-residential-customers-with-blastpoints-interactive-platform/)
- [Support LMI Customers Through Impactful Payment Assistance Campaigns](https://blastpoint.com/case_studies/support-lmi-customers-through-impactful-payment-assistance-campaigns/)
- [Boost Low Income Engagement with AI-Driven Customer Intelligence](https://blastpoint.com/case_studies/boost-low-income-engagement-with-ai-driven-customer-intelligence/)
- [Collect More Full Payments from Delinquent Accounts](https://blastpoint.com/case_studies/collect-more-full-payments-from-delinquent-accounts/)
- [From At-Risk to Retained: Driving 36% Higher Engagement](https://blastpoint.com/case_studies/from-at-risk-to-retained-driving-36-higher-engagement/)
- [How a Utility Achieved a 51% Open Rate Using BlastPoint’s High-Propensity Targeting](https://blastpoint.com/case_studies/how-a-utility-achieved-a-51-open-rate-using-blastpoints-high-propensity-targeting/)
- [$750K Savings and 52% E-billing Enrollment Increase Using AI-Powered Segmentation and Predictive Analytics](https://blastpoint.com/case_studies/750k-savings-and-52-e-billing-enrollment-increase-using-ai-powered-segmentation-and-predictive-analytics/)
- [Increased Click Through Rates and 70% Reduction in Campaign Costs Through AI Powered Customer Targeting for HEA Program](https://blastpoint.com/case_studies/increased-click-through-rates-and-70-reduction-in-campaign-costs-through-ai-powered-customer-targeting-for-hea-program/)
- [Boosting E-billing Program Adoption with Advanced Analytics and Customer Segmentation](https://blastpoint.com/case_studies/boosting-e-billing-program-adoption-with-advanced-analytics-and-customer-segmentation/)
- [Boost Customer Assistance Program Enrollment & Recoup Lost Revenue](https://blastpoint.com/case_studies/boost-customer-assistance-program-enrollment-recoup-lost-revenue/)
- [Increase Paperless Billing Enrollment & Decrease Costs by over $1M](https://blastpoint.com/case_studies/increase-paperless-billing-enrollment-decrease-costs-by-over-1m/)
- [Launch Digital Solutions for Customer Engagement & Decrease Call Center Volume](https://blastpoint.com/case_studies/launch-digital-solutions-for-customer-engagement-decrease-call-center-volume/)
- [Increase Enrollment in EV Programs up to 98% with BlastPoint’s Customer Intelligence Platform](https://blastpoint.com/case_studies/increase-enrollment-in-ev-programs-up-to-98-with-blastpoints-customer-intelligence-platform/)
- [Driving 400% Engagement and 200% ROI: Transforming Energy Efficiency with Data-Driven Strategies](https://blastpoint.com/case_studies/driving-400-engagement-and-200-roi-transforming-energy-efficiency-with-data-driven-strategies/)
- [Grow Customer Engagement with Energy Efficiency Programs and Surpass Industry Benchmarks](https://blastpoint.com/case_studies/grow-customer-engagement-with-energy-efficiency-programs-and-surpass-industry-benchmarks/)

## Testimonials
- [Sonoma Clean Power](https://blastpoint.com/testimonials/sonoma-clean-power/)
- [TEP](https://blastpoint.com/testimonials/tep/)
- [DLC](https://blastpoint.com/testimonials/13084/)
- [JEA](https://blastpoint.com/testimonials/jea/)
- [Whitefish CU](https://blastpoint.com/testimonials/whitefish-cu/)
- [Senior Marketer, Brand and Customer Communications](https://blastpoint.com/testimonials/senior-marketer-brand-and-customer-communications/)
- [Digital Marketing Specialist P1FCU](https://blastpoint.com/testimonials/digital-marketing-specialist-p1fcu/)
- [Jeffrey Nehr](https://blastpoint.com/testimonials/jeffrey-nehr/)

## Events Single Builder
- [Single Event](https://blastpoint.com/mec_esb/single-event/): Days Hours Minutes Seconds

## Events
- [Affordability Starts with Better Data: The Affordability Pressure Utilities Can’t Ignore](https://blastpoint.com/events/pressurepoint-webinar-may-7/): The affordability pressure hiding across the U.S. utility industry, and what to do about it.
- [InVest48](https://blastpoint.com/events/invest48/): InVest48 brings together more than 350 of the sharpest and most creative credit union minds in Ohio. Invest in 48 hours with us to connect with your peers, share ideas, and learn from experts in tech, member engagement, marketing, AI and so much more.
- [Live Webinar: Using the CUScorecard to Decode Your Growth & Risk Profile](https://blastpoint.com/events/live-webinar-using-the-cuscorecard-to-decode-your-growth-risk-profile/): Most Credit Unions have data—but few can turn it into insight. CUScorecard transforms NCUA Call Report data into board-ready intelligence, revealing the story behind the numbers. This webinar introduces the CUScorecard and how it can be used to evaluate your growth and risk profile. Click here to join our webinar to see CUScorecard in action.
- [JD Power Utility Client Conference](https://blastpoint.com/events/jd-power-utility-client-conference-2/): The Utility Client Conference brings together experts, peers, and strategic leaders from across the utility industry for a jam-packed conference. Designed to empower you and your organization in leveraging insights from across our industry to enhance customer satisfaction, trust and safety & reliability.
- [Cal CCA Annual Conference](https://blastpoint.com/events/cal-cca-annual-conference/)
- [ACU Consumer & Residential Mortgage Lending Conference](https://blastpoint.com/events/acu-consumer-residential-mortgage-lending-conference/)
- [NACUSO | Reimagine 2026](https://blastpoint.com/events/nacuso-network/): This is more than just a conference. Reimagine invites you to explore new possibilities, embrace collaboration, and unlock untapped potential within your organization. Through powerful keynotes, cutting-edge application sessions, and inspiring networking opportunities, you’ll discover how to leverage innovation to fuel sustainable growth.
- [CS Week Conference (Now IUCX)](https://blastpoint.com/events/cs-week-conference-now-iucx/): oin the industry’s top minds as they tackle the future of customer experience head-on. From affordability and workforce transformation to the unstoppable rise of AI, this is your front-row seat to what’s next. Roll up your sleeves in hands-on workshops, discover cutting-edge solutions in the world’s largest CX exhibit hall and walk away with game-changing strategies to boost performance, spark innovation, and make a real impact.
- [Financial Brand Forum](https://blastpoint.com/events/financial-brand-forum/): The Forum is built for senior executives in retail banking looking accelerate growth and tackle their biggest strategic challenges. One out of every 12 banking providers in the U.S. attend, and two out of every three attendees are VP-level or higher.
- [CUNA (Americas Credit Unions): Marketing, PR & Development Council Conference 2026](https://blastpoint.com/events/cuna-americas-credit-unions-marketing-pr-development-council-conference/): This conference will feature a dynamic lineup of expert speakers, interactive workshops, and panel discussions that delve into hot topics relevant to today’s marketers. Conference content is driven by the Marketing, PR
- [CULytics Summit 2026: Unlocking New Possibilities with Data and AI](https://blastpoint.com/events/2025-culytics-summit-unlocking-new-possibilities-with-data-and-ai/): Our biggest and most innovative event yet, designed to empower credit union leaders with practical insights, strategic connections, and actionable strategies. This is more than just a conference; it’s a collaborative Summit experience that fosters participative learning, real-world application, and meaningful networking.
- [America’s Credit Unions Governmental Affairs Conference](https://blastpoint.com/events/cuna-governmental-affairs-conference/): Shape the future of credit union advocacy at the largest and most influential government relations conference in the credit union industry. Governmental Affairs Conference (GAC) brings thousands of credit union professionals, policymakers, and system leaders to Washington, D.C., for an experience that drives advocacy and reinforces our commitment to more than 144 million credit union members nationwide.
- [AESP 2026 Annual Conference](https://blastpoint.com/events/aesp-annual-conference/): The 2026 Conference featured confirmed attendees from 65 utilities across North America. Utility professionals trust the AESP community to deliver the workforce insights, technology strategies, and engagement practices they need to become MVPs in the delivery of demand side energy solutions.
- [VentureTech](https://blastpoint.com/events/venturetech/): VentureTech is a fintech showcase event designed specifically for the credit union industry. It brings together credit unions, fintech startups, investors, and industry partners to share innovations, pitch new products, network, and explore collaboration.
- [NAFCU Lending Conference](https://blastpoint.com/events/nafcu-lending-conference/): This unique conference brings together credit union leaders, innovators, and experts to explore the future of lending in a one-of-a-kind setting. You'll gain invaluable insights by networking with peers, attending dynamic sessions, and immersing yourself in the excitement and energy only this conference can provide. Whether you're a seasoned professional or new to the industry, this conference promises to inspire and elevate your lending journey like never before!
- [UA Week](https://blastpoint.com/events/ua-week/): UAI is a decade-strong community and resource for data and analytics professionals, leading the way in driving business performance and transformation. UA Week allows you to embrace the dynamic landscape with our Utility-led program and connect with fellow utility analytics professionals and an exhibition where you can see all of the latest tools and resources in action.
- [MAC](https://blastpoint.com/events/mac/): Step into the marketing mirage as we kick off MAC 2026 under the warm Scottsdale sky, surrounded by industry leaders and creative minds while the desert comes alive with disco energy.
- [Annual Collections and Lending Educational Conference](https://blastpoint.com/events/annual-collections-and-lending-educational-conference/): The 38th Annual Collection
- [EMACS The Customer Experience Conference](https://blastpoint.com/events/emacs-the-customer-experience-conference/): EMACS is a premier forum for utility professionals to network, share insights, and explore strategies for improving customer experience and tackling industry challenges.
- [PowerUp: Chartwell’s Outage Conference](https://blastpoint.com/events/powerup-chartwells-outage-conference/): PowerUp brings together utility professionals to collaborate on key challenges, including outage communications, operations, training, emergency management, and resiliency.
- [JD Power Utility Client Conference](https://blastpoint.com/events/jd-power-utility-client-conference/)

## Industries
- [Banks](https://blastpoint.com/industries/banks/)
- [Credit Unions](https://blastpoint.com/industries/credit-unions/)
- [Utilities](https://blastpoint.com/industries/utilities/)

## Categories
- [Announcement](https://blastpoint.com/category/announcement/)
- [Bank](https://blastpoint.com/category/bank/)
- [Banking Scorecard](https://blastpoint.com/category/banking-scorecard/)
- [Big Data For Human Brains](https://blastpoint.com/category/big-data-for-human-brains/)
- [Billing & Collections](https://blastpoint.com/category/billing-collections/)
- [Case Studies](https://blastpoint.com/category/case-studies/)
- [Credit Unions](https://blastpoint.com/category/credit-unions/)
- [CUScorecard](https://blastpoint.com/category/cuscorecard/)
- [Customer Experience](https://blastpoint.com/category/customer-experience/)
- [Customer Intelligence](https://blastpoint.com/category/customer-intelligence/)
- [EE Index](https://blastpoint.com/category/ee-index/)
- [Energy](https://blastpoint.com/category/utilities/)
- [Energy Efficiency](https://blastpoint.com/category/energy-efficiency/)
- [EVs](https://blastpoint.com/category/evs/)
- [Feature Updates](https://blastpoint.com/category/feature-updates/)
- [Map of the Month](https://blastpoint.com/category/map-of-the-month/)
- [News](https://blastpoint.com/category/news/)
- [PressurePoint](https://blastpoint.com/category/pressurepoint/)
- [Retail & Franchise](https://blastpoint.com/category/retail-franchise/)
- [Spotlight Q&A Interviews](https://blastpoint.com/category/spotlight-qa-interviews/)
- [Utilities](https://blastpoint.com/category/utilities-2/)

## Tags

## Testimonial Categories
- [Credit Union](https://blastpoint.com/testimonial-category/credit-union/)
- [Utility](https://blastpoint.com/testimonial-category/utility/)

## Case Study Categories
- [Customer Acquisition](https://blastpoint.com/case_study_categories/customer-acquisition/)
- [Customer Engagement](https://blastpoint.com/case_study_categories/customer-engagement/)
- [Customer Satisfaction](https://blastpoint.com/case_study_categories/customer-satisfaction/)
- [Digital Solution](https://blastpoint.com/case_study_categories/digital-solution/)
- [Energy Efficiency](https://blastpoint.com/case_study_categories/energy-efficiency/)
- [EV](https://blastpoint.com/case_study_categories/ev/)
- [LMI Engagement](https://blastpoint.com/case_study_categories/lmi-engagement/)
- [Member Acquisition](https://blastpoint.com/case_study_categories/member-acquisition/)
- [Member Engagement](https://blastpoint.com/case_study_categories/member-engagement/)
- [Program Enrollment](https://blastpoint.com/case_study_categories/program-enrollment/)

## Categories
- [Credit Union](https://blastpoint.com/mec-category/credit-union/)
- [Featured Event](https://blastpoint.com/mec-category/featured-event/)
- [Utilities](https://blastpoint.com/mec-category/utilities/)
- [Utilities/CCA's](https://blastpoint.com/mec-category/utilities-ccas/)