If 2020 were a typical year, right now we’d be packing our bags, booking coffee meetings with utility teams and lugging our signature yellow couch to convention hall booths across America. But since this is a year like no other, we’ll continue working remotely from our homes in Pittsburgh.
Still, it’s conference season, and there are just too many amazing people doing incredible things at utility companies to miss the lineup of virtual events taking place in the coming weeks, so we will definitely be taking part.
“I miss seeing people in person and I will especially miss having the chance to make new connections serendipitously like I always do at industry conferences,” says BlastPoint CEO Alison Alvarez. “But I’m excited about all the virtual events we are involved in this year because they present new opportunities to share what we do with a broader audience.”
BlastPoint CTO Tomer Borenstein agrees. “I’m looking forward to reconnecting with our customers and other utility industry contacts over the next few weeks,” he says. “All of us are eager to see the creative ways in which utility professionals have adapted to 2020. We’re especially excited to share our success and knowledge in helping utilities help their customers and themselves through the current, unprecedented situation.”
So please stop by and say hi to the BlastPoint team at one of the following virtual events:
October 6 through 8, you’ll find BlastPoint CEO Alison Alvarez, CTO Tomer Borenstein, Chief Strategy Officer Jitendra Dahale, and Director of Operations Kelsey Hall at the 23rd Annual Chartwell EMACS conference, which focuses on one of our favorite topics: utility customer experience.
The BlastPoint team is eager to hear from other technology solutions companies as well as energy providers from Duke, AEP, Xcel, National Grid and others on how they’re handling today’s economic landscape to serve their customers better.
CTO Tomer Borenstein will be presenting live on October 8 to attendees on customer intelligence, showing them how to make the most of their internal data through targeted analytics and truly understand their customers so they can increase enrollment in cost-generating, cost-saving programs.
It’s not too late to register for a spot! Get more info and sign up for the conference here.
DISTRIBUTECH Plus is a live, virtual platform that provides timely and informative content year-round. A monthly series that brings the energy community together through live speakers, match-making, networking and an engaging virtual experience, it offers perspective and discussion on current and future issues affecting the transmission and distribution markets.
BlastPoint’s CEO, Alison Alvarez, was featured in September, presenting on the state of utility customer debt as it relates to the COVID economy. She was thrilled to meet with so many industry leaders to share how BlastPoint uses data analytics to help utilities understand not just which customers need urgent assistance, but also how precisely to help them.
Catch a snippet of her presentation in the clip below. You can also read more of her insights on Energy Central, in her latest post entitled “3 Ways A.I. is Crisis-Proofing Utility Customer Data in 2020,” which is part of the Advances in Utility Digitalization Special Issue.
Dominion Energy Innovation Expo
The BlastPoint team is also honored to be participating in the Third Annual Dominion Energy Innovation Expo, October 7 and 8. We are looking forward to hearing about all the progress that’s being made by this exclusive team of thought leaders on innovative solutions helping modern energy consumers cope with today’s challenges. We really appreciate the invitation to host a booth, learn from experts, share our insights and make new connections through this exciting event.
We always love getting together with our friends from the SECC and are extremely excited about attending the Fall Members Meeting and Workshop on October 20 – 22. BlastPoint CTO Tomer Borenstein will be joined by Katherine Scholl of Duquesne Light Company to present on how the electric utility is using BlastPoint’s data analytics platform to solve billing delinquencies and boost low income assistance program enrollment.
It ought to be a very informative and engaging session, and we look forward to sharing insights from the panel for folks who couldn’t attend. In addition, we’re eager to hear from other industry leaders on what they’re doing to survive the current situation.
And finally, while it doesn’t involve a Zoom call or virtual booth, we wanted to make sure you caught BlastPoint CEO Alison Alvarez’s recent publication. Predictive Analytics in the Real World: Utilities and the Pandemic appears in the latest issue of UpSide Magazine, distributed by Transforming Data With Intelligence, a leading research and education consortium specializing in data and analytics.
“Companies are leveraging predictive insights,” Alvarez explains in her piece, “to mitigate COVID-related bill-payment problems by enrolling as many newly vulnerable customers as they can into programs like government-sponsored energy assistance (i.e., LIHEAP) and hardship grants through nonprofit organizations. Participation in these kinds of programs ensures that customers retain their power while the utilities receive guaranteed payment for their services.“
Alvarez highlights BlastPoint’s unique Customer Balance Risk Zones, which show different thresholds of customer debt and indicate, for utilities and other bill collectors, when someone has encountered real financial hardship and needs outreach immediately.
Please check out the full article at UpSide!
We are thrilled to be involved in so many projects and conferences despite the social distance between us. We truly look forward to crossing paths with as many of you as possible over the course of these events and others in the future. For more insights on how BlastPoint is supporting utilities through customer intelligence, please click here or send us a note!